[Vision2020] Erroneous Bills

[Donovan Arnold]

You've actually gotten to talk to a live person? Was English their first language? 
 
Donovan Arnold

From: Jay Borden <jborden at datawedge.com>
To: Art Deco <deco at moscow.com>; Moscow Vision 2020 <Vision2020 at moscow.com>
Sent: Thursday, September 1, 2011 4:15 PM
Subject: Re: [Vision2020] Erroneous Bills


Personally, I enjoy entering in my account code on the telephone keypad, only to have to repeat it every time I speak to a live person.
 
 
Jay
 
From:vision2020-bounces at moscow.com [mailto:vision2020-bounces at moscow.com] On Behalf Of Art Deco
Sent: Thursday, September 01, 2011 1:04 PM
To: Moscow Vision 2020
Subject: [Vision2020] Erroneous Bills
 
Has anyone else been having trouble with erroneous billings from major corporations?
 
We have an account with AT&T.  We have never received a correct bill from them.  In addition, they cashed one of our checks without crediting it to our account.
 
And Verizon?  Don't get me started.  
 
One of our credit card companies billed the exact same two transactions two months in a row.
 
 
What's aggravating is the time it takes to get these messes straightened out.  Waiting for a rep, being switched to another rep with another long wait.  Or "We'll have to get back to you on that," but never doing so.  Or telling you the problem has been fixed, when it hasn't which means more calls, waits, etc.
 
I wonder if these errors are not intentional.  Maybe they hope that you'll give up and they will not have to issue credits, in some cases, large ones.
 
w.
 
Wayne A. Fox
wayne.a.fox at gmail.com
=======================================================
List services made available by First Step Internet,
serving the communities of the Palouse since 1994.
              http://www.fsr.net
          mailto:Vision2020 at moscow.com
=======================================================
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.fsr.com/pipermail/vision2020/attachments/20110901/4f70d006/attachment.html>