<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div style="RIGHT: auto"><SPAN style="RIGHT: auto">You've actually gotten to talk to a live person? Was English their first language? <VAR id=yui-ie-cursor></VAR></SPAN></div>
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<div style="RIGHT: auto"><SPAN style="RIGHT: auto">Donovan Arnold</SPAN></div>
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<DIV style="BORDER-BOTTOM: #ccc 1px solid; BORDER-LEFT: #ccc 1px solid; PADDING-BOTTOM: 0px; LINE-HEIGHT: 0; MARGIN: 5px 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 0px; FONT-SIZE: 0px; BORDER-TOP: #ccc 1px solid; BORDER-RIGHT: #ccc 1px solid; PADDING-TOP: 0px" class=hr readonly="true" contenteditable="false"></DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Jay Borden <jborden@datawedge.com><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Art Deco <deco@moscow.com>; Moscow Vision 2020 <Vision2020@moscow.com><BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, September 1, 2011 4:15 PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [Vision2020] Erroneous Bills<BR></FONT><BR>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Personally, I enjoy entering in my account code on the telephone keypad, only to have to repeat it every time I speak to a live person.</SPAN></div>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Jay</SPAN></div></DIV>
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<div class=yiv48801780MsoNormal><B><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt"> vision2020-bounces@moscow.com [mailto:vision2020-bounces@moscow.com] <B>On Behalf Of </B>Art Deco<BR><B>Sent:</B> Thursday, September 01, 2011 1:04 PM<BR><B>To:</B> Moscow Vision 2020<BR><B>Subject:</B> [Vision2020] Erroneous Bills</SPAN></div></DIV></DIV>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">Has anyone else been having trouble with erroneous billings from major corporations?</SPAN></div></DIV>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">We have an account with AT&T. We have never received a correct bill from them. In addition, they cashed one of our checks without crediting it to our account.</SPAN></div></DIV>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">And Verizon? Don't get me started. </SPAN></div></DIV>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">One of our credit card companies billed the exact same two transactions two months in a row.</SPAN></div></DIV>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">What's aggravating is the time it takes to get these messes straightened out. Waiting for a rep, being switched to another rep with another long wait. Or "We'll have to get back to you on that," but never doing so. Or telling you the problem has been fixed, when it hasn't which means more calls, waits, etc.</SPAN></div></DIV>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">I wonder if these errors are not intentional. Maybe they hope that you'll give up and they will not have to issue credits, in some cases, large ones.</SPAN></div></DIV>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">w.</SPAN></div></DIV>
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<div class=yiv48801780MsoNormal><SPAN style="FONT-FAMILY: 'sans-serif'; FONT-SIZE: 10pt">Wayne A. Fox<BR><A href="mailto:wayne.a.fox@gmail.com" rel=nofollow target=_blank ymailto="mailto:wayne.a.fox@gmail.com">wayne.a.fox@gmail.com</A></SPAN></div></DIV></DIV></DIV><BR>=======================================================<BR>List services made available by First Step Internet,<BR>serving the communities of the Palouse since 1994.<BR> <A href="http://www.fsr.net/" target=_blank>http://www.fsr.net</A><BR> mailto:<A href="mailto:Vision2020@moscow.com" ymailto="mailto:Vision2020@moscow.com">Vision2020@moscow.com</A><BR>=======================================================<BR><BR></DIV></DIV></div></body></html>