[Vision2020] Erroneous Bills

[Saundra Lund]

Hi Wayne,

 

I know you're talking about the bigger picture, but I found the following
interesting with respect to cramming (unauthorized third-party charges on
phone bills):

http://commerce.senate.gov/public/?a=Files.Serve
<http://commerce.senate.gov/public/?a=Files.Serve&File_id=9d4113ed-7e9f-40be
-9e57-e65016d370de> &File_id=9d4113ed-7e9f-40be-9e57-e65016d370de

 

While the report focuses on landlines, unauthorized charges on wireless
bills are a huge problem for consumers -- and a huge money-maker for
carriers - as well.  This isn't chump change we're talking about.

 

Personally, I had to fight with AT&T for several months in 2009 over
unauthorized third-party charges to our cell phone bill, and I was
definitely frustrated by the experience.

 

To me, this cramming crap is an excellent example of blatantly illegal
activity & government regulation of these "corporations as people" is
necessary.  If I were a pickpocket on the street, I'd face criminal
penalties when caught, so why should it be any different for landline &
wireless carriers who get in bed with thieves to screw over millions
consumers for billions of dollars?!

 

Yet another example of how greed by corporations is destroying this country.

 

 

 

Saundra Lund

Moscow, ID

 

The only thing necessary for the triumph of evil is for good people to do
nothing.

~ Edmund Burke

 

 

From: vision2020-bounces at moscow.com [mailto:vision2020-bounces at moscow.com]
On Behalf Of Art Deco
Sent: Thursday, September 01, 2011 1:04 PM
To: Moscow Vision 2020
Subject: [Vision2020] Erroneous Bills

 

Has anyone else been having trouble with erroneous billings from major
corporations?

 

We have an account with AT&T.  We have never received a correct bill from
them.  In addition, they cashed one of our checks without crediting it to
our account.

 

And Verizon?  Don't get me started.  

 

One of our credit card companies billed the exact same two transactions two
months in a row.

 

 

What's aggravating is the time it takes to get these messes straightened
out.  Waiting for a rep, being switched to another rep with another long
wait.  Or "We'll have to get back to you on that," but never doing so.  Or
telling you the problem has been fixed, when it hasn't which means more
calls, waits, etc.

 

I wonder if these errors are not intentional.  Maybe they hope that you'll
give up and they will not have to issue credits, in some cases, large ones.

 

w.

 

Wayne A. Fox
wayne.a.fox at gmail.com

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