[Vision2020] Erroneous Bills

Donovan Arnold donovanjarnold2005 at yahoo.com
Thu Sep 1 20:38:44 PDT 2011

I had the same problem with AT&T. I just canceled my service and refused to pay it. 11 years later they still write me letters asking to pay, and I just ignore them. $50 worth of greed costs them $1000s in potential legitimate charges they could have made simply by being honest and correcting their mistake. 
Donovan Arnold

From: Saundra Lund <v2020 at ssl1.fastmail.fm>
To: 'Art Deco' <deco at moscow.com>; 'Moscow Vision 2020' <Vision2020 at moscow.com>
Sent: Thursday, September 1, 2011 5:33 PM
Subject: Re: [Vision2020] Erroneous Bills

Hi Wayne,
I know you’re talking about the bigger picture, but I found the following interesting with respect to cramming (unauthorized third-party charges on phone bills):
While the report focuses on landlines, unauthorized charges on wireless bills are a huge problem for consumers -- and a huge money-maker for carriers – as well.  This isn’t chump change we’re talking about.
Personally, I had to fight with AT&T for several months in 2009 over unauthorized third-party charges to our cell phone bill, and I was definitely frustrated by the experience.
To me, this cramming crap is an excellent example of blatantly illegal activity & government regulation of these “corporations as people” is necessary.  If I were a pickpocket on the street, I’d face criminal penalties when caught, so why should it be any different for landline & wireless carriers who get in bed with thieves to screw over millions consumers for billions of dollars?!
Yet another example of how greed by corporations is destroying this country.
Saundra Lund
Moscow, ID
The only thing necessary for the triumph of evil is for good people to do nothing.
~ Edmund Burke
From:vision2020-bounces at moscow.com [mailto:vision2020-bounces at moscow.com] On Behalf Of Art Deco
Sent: Thursday, September 01, 2011 1:04 PM
To: Moscow Vision 2020
Subject: [Vision2020] Erroneous Bills
Has anyone else been having trouble with erroneous billings from major corporations?
We have an account with AT&T.  We have never received a correct bill from them.  In addition, they cashed one of our checks without crediting it to our account.
And Verizon?  Don't get me started.  
One of our credit card companies billed the exact same two transactions two months in a row.
What's aggravating is the time it takes to get these messes straightened out.  Waiting for a rep, being switched to another rep with another long wait.  Or "We'll have to get back to you on that," but never doing so.  Or telling you the problem has been fixed, when it hasn't which means more calls, waits, etc.
I wonder if these errors are not intentional.  Maybe they hope that you'll give up and they will not have to issue credits, in some cases, large ones.
Wayne A. Fox
wayne.a.fox at gmail.com
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serving the communities of the Palouse since 1994.
          mailto:Vision2020 at moscow.com
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