[Vision2020] Erroneous Bills

[Art Deco]

Has anyone else been having trouble with erroneous billings from major corporations?

We have an account with AT&T.  We have never received a correct bill from them.  In addition, they cashed one of our checks without crediting it to our account.

And Verizon?  Don't get me started.  

One of our credit card companies billed the exact same two transactions two months in a row.


What's aggravating is the time it takes to get these messes straightened out.  Waiting for a rep, being switched to another rep with another long wait.  Or "We'll have to get back to you on that," but never doing so.  Or telling you the problem has been fixed, when it hasn't which means more calls, waits, etc.

I wonder if these errors are not intentional.  Maybe they hope that you'll give up and they will not have to issue credits, in some cases, large ones.

w.

Wayne A. Fox
wayne.a.fox at gmail.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.fsr.com/pipermail/vision2020/attachments/20110901/117d3404/attachment.html>