[WSBARP] King County E-Script - An Upgrade? Or a Horrific Downgrade in Technology that puts the profession back 15 years?

Fri Jul 8 09:50:52 PDT 2022

I agree with you 100%. There is a survey on there you can fill out, which I did and expressed my frustrations. If enough practitioners complain, maybe that will spur change?  I suppose if there had never been ECR none of us would know the difference, but this current system is definitely a step-backward. All of your points are valid, but the not getting immediate access is my biggest pet peeve. When I’m working on something and need the documents, I don’t want to wait hours/days to get them. This has not been a “consumer friendly” change, and ultimately increases costs for our clients.

Jennifer L. White, Esq.
[cid:image001.jpg at 01D892B0.33F47DB0]

jen at appletreelaw.com<mailto:jen at appletreelaw.com>
PO Box 11037
Yakima, WA 98909
509.225.9813

From: wsbarp-bounces at lists.wsbarppt.com <wsbarp-bounces at lists.wsbarppt.com> On Behalf Of Kaitlyn Jackson
Sent: Thursday, July 7, 2022 5:09 PM
To: WSBA Real Property Listserv <wsbarp at lists.wsbarppt.com>
Subject: [WSBARP] King County E-Script - An Upgrade? Or a Horrific Downgrade in Technology that puts the profession back 15 years?

Hi Brainiacs of Real Property -

I have been forced to use the new King County E-Script service for getting case documents since they implemented it a while ago. I am finding it is an epic failure from a technology perspective, cost perspective, effectiveness perspective, and generally flabbergasted why the county would move away from the ECR system in favor of something that is slower, costlier, less efficient, and less reliable?

My basic complaints are:
1. You can't preview documents before you download/pay for them to ensure they are what you are looking for (like you could with ECR);
2. You have to pay/enter credit card information for every single transaction to get access to documents (rather than being able to have an account that is billed against) which takes significantly more time and you are charged processing fees every single time;
3. You do not get access to the documents you have paid for immediately. Apparently, they email you when they are ready. This has taken several days in some cases and sometimes never happens. If they don't email you, you have to remember to go back into your account and look for the receipt number and track them down;
4. If they don't email you, then you have 48 hours to pull the documents off the system yourself before they are no longer accessible again;
5. the E-Script system randomly shuts down and becomes inaccessible with no notice (I tried to get in today after paying for documents and the site was not accessible).

This process has significantly decreased productivity and increased costs. I'm curious if everyone else is just as frustrated as I am at what appears to be an obvious step backwards with the implementation of this "new" system. If yes, can we lobby to have the County go back to ECR?

--
Thank you,

Kaitlyn R. Jackson, Senior Associate Attorney
Dimension Law Group, PLLC
Office:  206-973-3500│Fax:  206-577-5090
Email: kaitlyn at dimensionlaw.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__dimensionlaw.com_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=kDcM-fraYQNOZ1rCslLoMSSRXJQXmQVvRJbE6ymQGho&m=36C4TIIdzud_W2Zm_akTvBF2datD-xsVQ1H-J1czSZI&s=pqMfcR1Iwz_S_PzYML41LGTzeXQOLaUGC8g_TMDfam0&e=>
www.dimensionlaw.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.dimensionlaw.com_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=kDcM-fraYQNOZ1rCslLoMSSRXJQXmQVvRJbE6ymQGho&m=36C4TIIdzud_W2Zm_akTvBF2datD-xsVQ1H-J1czSZI&s=2TtpNOqDjmObLy1eZ00R44wkCdJ1gY5clt317H5H5c0&e=>
130 Andover Park East, Suite 300, Tukwila, WA 98188

PLEASE NOTE THAT I WILL BE OUT OF THE OFFICE
JULY 11-15, 2022 with limited access to email.

PRIVILEGED AND CONFIDENTIAL:  This email (including any attachments) is intended only for the use of the individual or entity named above and may contain privileged or confidential information. If you are not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are notified that any review, dissemination, distribution or copying of this email is prohibited. If you have received this email in error, please immediately notify us by email, facsimile, or telephone; return the email to us at the email address below; and destroy all paper and electronic copies.

Sent with Right Inbox<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.rightinbox.com_-3Futm-5Fsource-3Dsignature&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=kDcM-fraYQNOZ1rCslLoMSSRXJQXmQVvRJbE6ymQGho&m=36C4TIIdzud_W2Zm_akTvBF2datD-xsVQ1H-J1czSZI&s=6TLcctf1fJVmeNF62Kk5-b8ecN2jro7sT07Erfz-e-s&e=>

PRIVILEGED AND CONFIDENTIAL:  This e-mail (including any attachments) is intended only for the use of the individual or entity named above and may contain privileged or confidential information. If you are not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are notified that any review, dissemination, distribution or copying of this e-mail is prohibited. Attempts to intercept this message are in violation of 18 USC 2511(1) of the Electronic Communications Privacy Act, which subjects the interceptor to fines, imprisonment and/or civil damages. If you have received this e-mail in error, please immediately notify us by e-mail, facsimile, or telephone; return the e-mail to us at the e-mail address below; and destroy all paper and electronic copies. Any settlement offer contained herein is made pursuant to Washington ER 408, and without admitting fault or liability on the part of this firm’s client(s) or its agents.  IRS CIRCULAR 230 DISCLAIMER:  To ensure compliance with requirements imposed by the IRS, I inform you that any U.S. tax advice contained in this communication (including any attachments) is not intended or written to be used, and cannot be used, for the purpose of (i) avoiding penalties under the Internal Revenue Code; or (ii) promoting, marketing or recommending to another party any transaction or tax-related matter addressed herein.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.fsr.com/pipermail/wsbarp/attachments/20220708/626a74a3/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 987192 bytes
Desc: image001.jpg
URL: <http://mailman.fsr.com/pipermail/wsbarp/attachments/20220708/626a74a3/image001-0001.jpg>