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<p class="MsoNormal">I agree with you 100%. There is a survey on there you can fill out, which I did and expressed my frustrations. If enough practitioners complain, maybe that will spur change? I suppose if there had never been ECR none of us would know the
difference, but this current system is definitely a step-backward. All of your points are valid, but the not getting immediate access is my biggest pet peeve. When I’m working on something and need the documents, I don’t want to wait hours/days to get them.
This has not been a “consumer friendly” change, and ultimately increases costs for our clients.
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<p class="MsoNormal"><span style="font-family:"Script MT Bold"">Jennifer L. White, Esq.</span>
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<p class="MsoNormal"><i><span style="font-family:"Arial Rounded MT Bold",sans-serif"><a href="mailto:jen@appletreelaw.com"><span style="color:#0563C1;font-style:normal">jen@appletreelaw.com</span></a><o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-family:"Arial Rounded MT Bold",sans-serif">PO Box 11037<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial Rounded MT Bold",sans-serif">Yakima, WA 98909<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial Rounded MT Bold",sans-serif">509.225.9813<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> wsbarp-bounces@lists.wsbarppt.com <wsbarp-bounces@lists.wsbarppt.com>
<b>On Behalf Of </b>Kaitlyn Jackson<br>
<b>Sent:</b> Thursday, July 7, 2022 5:09 PM<br>
<b>To:</b> WSBA Real Property Listserv <wsbarp@lists.wsbarppt.com><br>
<b>Subject:</b> [WSBARP] King County E-Script - An Upgrade? Or a Horrific Downgrade in Technology that puts the profession back 15 years?<o:p></o:p></p>
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<p class="MsoNormal">Hi Brainiacs of Real Property -<o:p></o:p></p>
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<p class="MsoNormal">I have been forced to use the new King County E-Script service for getting case documents since they implemented it a while ago. I am finding it is an epic failure from a technology perspective, cost perspective, effectiveness perspective,
and generally flabbergasted why the county would move away from the ECR system in favor of something that is slower, costlier, less efficient, and less reliable? <o:p></o:p></p>
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<p class="MsoNormal">My basic complaints are: <o:p></o:p></p>
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<p class="MsoNormal">1. You can't preview documents before you download/pay for them to ensure they are what you are looking for (like you could with ECR); <o:p></o:p></p>
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<p class="MsoNormal">2. You have to pay/enter credit card information for every single transaction to get access to documents (rather than being able to have an account that is billed against) which takes significantly more time and you are charged processing
fees every single time;<o:p></o:p></p>
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<p class="MsoNormal">3. You do not get access to the documents you have paid for immediately. Apparently, they email you when they are ready. This has taken several days in some cases and sometimes never happens. If they don't email you, you have to remember
to go back into your account and look for the receipt number and track them down; <o:p></o:p></p>
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<p class="MsoNormal">4. If they don't email you, then you have 48 hours to pull the documents off the system yourself before they are no longer accessible again; <o:p></o:p></p>
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<p class="MsoNormal">5. the E-Script system randomly shuts down and becomes inaccessible with no notice (I tried to get in today after paying for documents and the site was not accessible). <o:p></o:p></p>
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<p class="MsoNormal">This process has significantly decreased productivity and increased costs. I'm curious if everyone else is just as frustrated as I am at what appears to be an obvious step backwards with the implementation of this "new" system. If yes,
can we lobby to have the County go back to ECR? <br clear="all">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;background:white"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#44546A">Thank you,</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222"><o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222"> <o:p></o:p></span></p>
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<span style="font-size:13.5pt;font-family:"Garamond",serif;color:#44546A">Kaitlyn R. Jackson, Senior Associate Attorney</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222"><o:p></o:p></span></p>
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<span style="font-size:13.5pt;font-family:"Garamond",serif;color:#44546A">Dimension Law Group, PLLC</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222"><o:p></o:p></span></p>
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<b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#44546A">Office:</span></b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#44546A"> 206-973-3500│<b>Fax:</b> 206-577-5090</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222"><o:p></o:p></span></p>
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<b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#44546A">Email: </span></b><u><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#44546A">kaitlyn@<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__dimensionlaw.com_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=kDcM-fraYQNOZ1rCslLoMSSRXJQXmQVvRJbE6ymQGho&m=36C4TIIdzud_W2Zm_akTvBF2datD-xsVQ1H-J1czSZI&s=pqMfcR1Iwz_S_PzYML41LGTzeXQOLaUGC8g_TMDfam0&e=" target="_blank"><span style="color:#1155CC">dimensionlaw.com</span></a></span></u><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222"><o:p></o:p></span></p>
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<b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#44546A"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.dimensionlaw.com_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=kDcM-fraYQNOZ1rCslLoMSSRXJQXmQVvRJbE6ymQGho&m=36C4TIIdzud_W2Zm_akTvBF2datD-xsVQ1H-J1czSZI&s=2TtpNOqDjmObLy1eZ00R44wkCdJ1gY5clt317H5H5c0&e=" target="_blank">www.dimensionlaw.com</a></span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222"><o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Garamond",serif;color:#44546A">130 Andover Park East, Suite 300, Tukwila, WA 98188</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222"><o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222"><o:p> </o:p></span></p>
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<b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black;background:yellow">PLEASE NOTE THAT I WILL BE OUT OF THE OFFICE </span></b><o:p></o:p></p>
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<b><span style="font-size:12.0pt;font-family:"Garamond",serif;color:black;background:yellow">JULY 11-15, 2022 with limited access to email. </span></b><o:p></o:p></p>
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<p class="ridefaultsignature"><i>Sent with <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.rightinbox.com_-3Futm-5Fsource-3Dsignature&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=kDcM-fraYQNOZ1rCslLoMSSRXJQXmQVvRJbE6ymQGho&m=36C4TIIdzud_W2Zm_akTvBF2datD-xsVQ1H-J1czSZI&s=6TLcctf1fJVmeNF62Kk5-b8ecN2jro7sT07Erfz-e-s&e=">
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