[WSBARP] King County E-Script - An Upgrade? Or a Horrific Downgrade in Technology that puts the profession back 15 years?

[Kaitlyn Jackson]

Hi Brainiacs of Real Property -

I have been forced to use the new King County E-Script service for getting
case documents since they implemented it a while ago. I am finding it is an
epic failure from a technology perspective, cost perspective, effectiveness
perspective, and generally flabbergasted why the county would move away
from the ECR system in favor of something that is slower, costlier, less
efficient, and less reliable?

My basic complaints are:
1. You can't preview documents before you download/pay for them to ensure
they are what you are looking for (like you could with ECR);
2. You have to pay/enter credit card information for every single
transaction to get access to documents (rather than being able to have an
account that is billed against) which takes significantly more time and you
are charged processing fees every single time;
3. You do not get access to the documents you have paid for immediately.
Apparently, they email you when they are ready. This has taken several days
in some cases and sometimes never happens. If they don't email you, you
have to remember to go back into your account and look for the receipt
number and track them down;
4. If they don't email you, then you have 48 hours to pull the documents
off the system yourself before they are no longer accessible again;
5. the E-Script system randomly shuts down and becomes inaccessible with no
notice (I tried to get in today after paying for documents and the site was
not accessible).

This process has significantly decreased productivity and increased costs.
I'm curious if everyone else is just as frustrated as I am at what appears
to be an obvious step backwards with the implementation of this "new"
system. If yes, can we lobby to have the County go back to ECR?

-- 

Thank you,



Kaitlyn R. Jackson, Senior Associate Attorney

Dimension Law Group, PLLC

*Office:*  206-973-3500│*Fax:*  206-577-5090

*Email: **kaitlyn**@dimensionlaw.com <http://dimensionlaw.com/>*

*www.dimensionlaw.com <http://www.dimensionlaw.com/>*

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