[Vision2020] Spectrum Outage

[Ted Moffett]

This is hard to believe.

You contacted Spectrum and they could not explain the outage?  What?

Maybe you reached one of the those exploit the poor in third world
countries clueless call centers with limited language
skills in God knows where... South Lower Slobovia!  (a fictional nation
meant in jest).

A partial refund, at least, of your bill for these services, is on order,
at least.

Right?
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*Vision2020 Post: Ted Moffett*

On Sun, Sep 17, 2017 at 10:57 AM, Saundra Lund <v2020 at ssl1.fastmail.fm>
wrote:

Visionaries,
>
>
>
> I’m wondering if anyone knows the cause of the Spectrum (formerly
> Time-Warner Cable) outage yesterday?  Our internet & cable went down
> sometime around 4 PM – we don’t have it, but their voice service also went
> down.  Cable TV came back – at least in our neighborhood – shortly after 7
> PM, but we didn’t have internet by the time I went to bed.  Internet access
> was restored sometime later.
>
>
>
> In a world where customer service mattered, one could get an answer to a
> simple question like the cause of an outage from Spectrum itself.
>
>
>
> I had no luck.
>
>
>
> Thanks,
>
> Saundra
>
>
>
> No act of kindness, no matter how small, is ever wasted.
>
> ~ Aesop (The Lion and the Mouse)
>
>
>
>
>
>
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