[Vision2020] Moscow Family Medicine

[Kris Freitag]

I go to Palouse Medical, but they are in Pullman.
----- Original Message ----- 
From: "Sue Hovey" <suehovey at moscow.com>
To: "Saundra Lund" <v2020 at ssl1.fastmail.fm>
Cc: <vision2020 at moscow.com>
Sent: Wednesday, July 31, 2013 9:27 PM
Subject: Re: [Vision2020] Moscow Family Medicine


> Saundra, I was told ahead of time, but do have to wonder at their just 
> leaving patients hanging.  And they certainly ought to be working with us 
> to find new drs.  I don't have one and neither does Les. Suggestions 
> anyone..I won't go back to Moscow Clinic so that isn't an option.
>
> Sue H.
>
> Sent from my iPad Sue Hovey
>
> On Jul 31, 2013, at 12:15 PM, "Saundra Lund" <v2020 at ssl1.fastmail.fm> 
> wrote:
>
>> Does anyone know what on earth is going on at Moscow Family Medicine?!
>>
>> Brief history:  we've been patients of Dr. Ruby's at MFM for 25 years. 
>> He
>> delivered my daughter and has provided excellent care to our family for
>> two-and-half decades  :-)
>>
>> My dh called yesterday to schedule his annual physical as he does every 
>> year
>> only to be told that Dr. Ruby is transitioning to working at QuickCare 
>> only
>> & has no remaining appointments available before he transitions.  My dh 
>> was
>> instructed to go to MFM's Web site(!), choose a new doc, and then call 
>> back
>> to schedule the appointment.
>>
>> First, WTF?!  Since when does a medical practice not have the good 
>> business
>> sense -- let alone the COMMON DECENCY -- to let long-term patients know 
>> that
>> their doc will no longer be available?  They certainly know how to 
>> contact
>> us:   they've got our phone numbers, mailing address, and email 
>> addresses.
>> And, they certainly didn't hesitate to email us commercial advertisements
>> for their "cosmetic laser" nonsense, for the love of God.  But, they 
>> can't
>> let us know that our doc is leaving?!  One might think that's because 
>> other
>> than the established docs, they've been having soo much trouble keeping 
>> docs
>> at the practice for long over the last few years -- if they had the 
>> common
>> decency to notify patients that their primary care doc was no longer
>> available, they'd probably be spending a huge chunk of their clerical 
>> time
>> doing that.
>>
>> Disgusting.
>>
>> Second, being told to "go to the Web site" to pick a new doc is 
>> incredibly
>> unprofessional, PARTICULARLY WHEN THEIR WEB SITE ISN'T UP-TO-DATE!  Yes,
>> it's true.  We went to the Web site & my dh picked Dr. Spain, someone 
>> we've
>> all seen over the years when Dr. Ruby wasn't available, and we were 
>> pleased
>> with his great care.
>>
>> But, he's "not accepting new patients."  I don't know what kind of
>> alternative reality the MFM management is living in when someone who has
>> been going to the practice for 25 years is a "new" patient.  My guess is
>> that's a management theory that's driving a long-established practice 
>> right
>> into the ground with no regard for their patients.
>>
>> My dh was prepared, though, with a second choice.  But, guess what?  That
>> doc is no longer at MFM.  Huh -- go to the Web site to pick a new doc, 
>> but
>> gee . . . I guess they don't care enough about their patients to even 
>> keep
>> the Web site up-to-date after leaving established patients hanging out to
>> dry and directing them to the Web site.
>>
>> Unbelievable.
>>
>> I really hate to see this happening to MFM.  To be honest, we've seen a
>> significant decline in the quality of the practice management over the 
>> last
>> 6-7 years or so, but I was optimistic that they'd get that straightened 
>> out.
>>
>> I'm no longer optimistic.
>>
>>
>> Saundra Lund
>> Moscow, ID
>>
>> No act of kindness, no matter how small, is ever wasted.
>> ~ Aesop (The Lion and the Mouse)
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> =======================================================
>> List services made available by First Step Internet,
>> serving the communities of the Palouse since 1994.
>>               http://www.fsr.net
>>          mailto:Vision2020 at moscow.com
>> =======================================================
>
> =======================================================
> List services made available by First Step Internet,
> serving the communities of the Palouse since 1994.
>               http://www.fsr.net
>          mailto:Vision2020 at moscow.com
> =======================================================
>