[Vision2020] Frontier DSL

Bev Bafus bevbafus at frontier.com
Tue Aug 23 09:51:02 PDT 2011


Thanks Saundra.

 

Yes, we lose all connectivity pretty much spot on 8 p.m. each night, and it doesn’t come back until sometime between 4 am and 6 am each morning.

 

(The only reason I know that is that I was up the other night, and 4 am it was still off – usually have it back when I regularly get up at 6 am)

 

We have the newest modem.

 

We have turned in a trouble ticket twice – and no one has contacted us.

 

Seems to be related to the fact that the students are back – that is when it started.

ARGH!

 

Can’t get much done via computer this week in the evening.

 

Bev

 

From: Saundra Lund [mailto:v2020 at ssl1.fastmail.fm] 
Sent: Tuesday, August 23, 2011 9:43 AM
To: 'Bev Bafus'; 'Moscow Vision 2020'
Subject: RE: [Vision2020] Frontier DSL

 

Hi Bev,

 

We use Frontier DSL & have been having some . . . issues recently.

 

Most commonly, we’re having periodic issues of a day or two of really slow speeds (as in 0.46 Mb/s download speeds, which is a far cry from the 3.0 we should be getting – so far today, we’ve been hovering around 1.83 Mb/s).  Very annoying.  We know the lines in our neighborhood are pure crap – for a while, Verizon & then Frontier was having to come out pretty much monthly to splice or whatever wires on the main trunk line somewhere a few blocks from our house – that went on for years.  The last time seems to have fixed the phone line static problems, but it’s been since then that we’ve noticed DSL speed slowing to a crawl periodically.

 

What do you mean it’s shutting off around 8 PM?  Are you losing your connection?  If so, we’ve be having an issue for the last couple of weeks where our we lose our connection every dang day between 12-1 PM for several minutes.  I was thinking that’s when the modem was contacting the mothership to reauthorize/get a new IP addy, but according to Frontier, the connection shouldn’t be dropped when that happens.  They looked at the 8 hour log (IIRC) for our modem & there are errors, so the thinking is that our modem is going out.

 

Did you get the flyer in their bill about the new modem?  

 

 

Saundra Lund

Moscow, ID

 

The only thing necessary for the triumph of evil is for good people to do nothing.

~ Edmund Burke

 

 

From: vision2020-bounces at moscow.com [mailto:vision2020-bounces at moscow.com] On Behalf Of Bev Bafus
Sent: Tuesday, August 23, 2011 6:24 AM
To: 'Moscow Vision 2020'
Subject: [Vision2020] Frontier DSL

 

Anyone else in Moscow using Frontier DSL?

 

And have you noticed it shutting off at 8 p.m. every night for the last week or two?

 

We can’t get any help from Frontier…….

 

Bev

 

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