[Vision2020] Adelphia???

[Carl Westberg]

Does this mean they'll deduct the missed days of service from our next bill? 
                                                                             
                                                                             
                                                                             
                                                    Carl Westberg Jr,


>From: "Saundra Lund" <sslund at adelphia.net>
>To: "'Carl Westberg'" <carlwestberg846 at hotmail.com>, 
><vision2020 at moscow.com>
>Subject: RE: [Vision2020] Adelphia???
>Date: Mon, 26 Jul 2004 09:52:03 -0700
>
>Well, shucky-darn, Carl . . . did you tell them it was a religious freedom 
>issue
>with your Church of Golf???  Maybe if they knew that . . .   ;-)
>
>Now, I've got some good news (or bad news) for you:  the appointment they
>scheduled for you will be a waste of your time.  So, unless you were really 
>just
>dying to meet up with the cable tech, you might want to cancel that 
>appointment.
>
>According to the Adelphia person I just spoke with, the outage is one 
>affecting
>the digital tier in Moscow, Pullman, and all outlying areas.  A memo was 
>added
>to the system Friday evening instructing that no tech calls be scheduled 
>for
>this difficulty.
>
>If anyone knows the tech details of the cable system, something called the 
>DAC
>(at least, that's what it sounded like to me) is out.  STILL no flipping
>estimate of return of full service.  <sigh>  It is Adelphia's policy not to
>provide the tech details of problems to the CSRs because the details are so
>"technical" and specific it won't mean much to the CSRs or customers.  I 
>bit my
>tongue, but in this case, she was correct:  knowing that the DAC was out 
>didn't
>shed any light for me  ;-)  I asked if they'd ordered a new one to replace 
>the
>faulty one and when delivery of a new DAC was expected, and she didn't 
>know.
>Well, you can't blame me for trying!
>
>Man, while I'm definitely not a golf fan (I must still be evolving), I have
>great sympathy for your golf less weekend, Carl!  I'd set up our Replay TV 
>to
>record something I ***really*** wanted to see that was on Friday evening.  
>When
>flopping Saturday evening after driving 7 hours to get home and getting 
>that
>darn black screen (and nothing else to watch since over half our channels 
>were
>gone) was a total bummer.
>
>As bad as that was, though, it was nothing compared to missing my beloved 
>Six
>Feet Under last night  :-(  If I'd have known, I might just have stayed
>somewhere not affected by this blasted outage!
>
>
>Saundra Lund
>Moscow, ID
>
>The only thing necessary for the triumph of evil is for good people to do
>nothing.
>-Edmund Burke
>
>
>-----Original Message-----
>From: vision2020-bounces at moscow.com [mailto:vision2020-bounces at moscow.com] 
>On
>Behalf Of Carl Westberg
>Sent: Monday, July 26, 2004 9:03 AM
>To: sslund at adelphia.net; vision2020 at moscow.com
>Subject: RE: [Vision2020] Adelphia???
>
>Saundra, I experienced the same thing this weekend.  I tuned into the Golf
>Channel Friday night and all I got was a black screen.  Same with the
>premium channels (HBO, etc.).  I went through the same process of waiting 
>to
>talk to someone on the phone.  He did something at his end that restored
>things, but only temporarily.  By Saturday, they were all gone again.  I
>called again Saturday night, and was told that I was about the sixth caller
>from Moscow.  He tried to restore service from his end, but nothing
>happened, and I'm supposed to meet someone from Adelphia at my place
>tomorrow.  I had to put up with no Golf Channel for the entire weekend, a
>harsh reminder of how horrible life can be at times.
>
>
>
>                          Carl Westberg Jr.
>
>
>_____________________________________________________
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