[Vision2020] V2020 Problems

[Art Deco aka W. Fox]

Bill, et al,

The post you object to was also copied (as is this one) to FSR tech support.  I 
am told that the FSR owner reads all the tech support emails.

There is nothing in the post you object to that is not being widely talked with 
some degree of anger and impatience about among wireless FSR customers.  Making 
FSR aware of these feelings is a favor to them.

While I appreciate very much the donation of V 2020 resources, the quality of 
FSR's product has deteriorated significantly during the last few months.  The 
availability of V 2020 is not the reason I purchase ISP services.

I have been informed by what I consider a reliable source of some of the fixable 
reasons for the FSR deteriorization that need immediate attention.

I hope that my posting and any responses to it will help persuade FSR to fix 
their problems before they lose a considerable portion of their customer base.

I support many local businesses at the cost of paying more, sometimes a lot 
more, for their services.  These vendors respond by giving me excellent customer 
service.  However, I do not support those local businesses that provide an 
inferior product or offer indifferent customer service.

FSR may only be experiencing growing pains.  If so, I hope they can solve them 
with some dispatch.  I am at his point sticking with them on the basis of their 
past performance.  What the future holds depends on them.

Wayne

Wayne A. Fox
waf at moscow.com
PO Box 9421
Moscow, ID 83843
208 882-7975



  ----- Original Message ----- 
  From: Bill London
  To: Art Deco aka W. Fox ; Vision 2020
  Cc: First Step Internet ; Bill Moore
  Sent: Thursday, December 09, 2004 9:30 AM
  Subject: Re: [Vision2020] V2020 Problems


  Have you ever noticed that everyone whines and complains about their Internet 
provider, no matter what company they choose?  Too slow, too many ads, not 
enough space, etc etc
  And while I don't want to inhibit anyone's heartfelt complaints, I would like 
to remind everyone that without FSR there is no Vision2020.
  Simple equation... No FSR equals No V2020.
  FSR donates the service and maintenance that keeps V2020 a free, unmoderated 
list.  FSR deserves our gratitude.
  I use FSR.  I am happy with their service.  I assume others are not.  But it 
is the height of irony to use V2020 to attack FSR.
  BL
    ----- Original Message ----- 
    From: Art Deco aka W. Fox
    To: Vision 2020
    Cc: First Step Internet
    Sent: Thursday, December 09, 2004 8:51 AM
    Subject: Re: [Vision2020] V2020 Problems


    Ted, et al,

    I may be wrong, but below is a possible explanation of the FSR email, V 2020 
problems.

    First, it is not just V 2020 but emails from various sources and 
geographical locations that are sometimes delayed up to six days.  Some emails 
have been forever lost.

    The servers at FSR have a maximum capacity to handle email.  When that 
capacity is exceeded, the emails are cached somewhere else and retrieved, if 
possible, when the system has enough unused capacity to handle them.  Sometimes 
it is not possible to retrieve the cached emails on a timely basis or to 
retrieve them at all.

    Another problem concerns the allegations that certain users emails are being 
read by certain FSR staff.

    When I first signed up with FSR, the technical support was very good and one 
seldom had to wait.  Now, it is hard to get connected on call to them; leaving a 
message sometimes leads to a long (more than a day) wait.  The last experience I 
had was with someone who could not find the problem of why I could not connect 
to the mail server and seemed to have no idea of how to investigate the problem. 
(I always do the obvious before calling, including a cold boot just in case of 
an OS foul-up).  He then said it was a problem with my machine.  A few hours 
later without any more action on my part, the mail connection started working 
again.

    I am on a wireless connection.  Sometimes it works very well.  Sometimes it 
is pathetically slow, due probably due to FSR's insufficient bandwidth.

    Further, FSR is on a number of span-block lists.  This means that certain 
ISPs will not accept any emails from anyone using FSR.  I reported the problem 
yesterday after receiving another message saying my email was blocked because 
FSR was considered a spammer.  The problem was acknowledged by FSR with a very 
short note saying that they are working on it.  It may be a problem with virus 
infected machines of FSR users who are spam robots and/or real spammers.  This 
explanation would also explain the sluggish response at times.  It is alleged 
that FSR does not have the adequate hardware, software, or technical expertise 
to find the spammers.

    I like to support local businesses.  However, the problems above are 
beginning to lead me to consider finding a more reliable, more secure, and more 
responsive ISP connection.

    Has anyone else had these problems?  Or different explanations/solutions?

    Wayne

    Wayne A. Fox
    waf at moscow.com
    PO Box 9421
    Moscow, ID 83843
    208 882-7975


      ----- Original Message ----- 
      From: Tbertruss at aol.com
      To: vision2020 at moscow.com
      Sent: Wednesday, December 08, 2004 9:50 PM
      Subject: [Vision2020] V2020 Problems



      All:

      It took about one minute for my last post to post to the list.  So why 
after six hours has my previous post from earlier today not posted yet?  Some 
computer God must know.

      Ted Moffett


--------------------------------------------------------------------------


      _____________________________________________________
       List services made available by First Step Internet,
       serving the communities of the Palouse since 1994.
                     http://www.fsr.net
                mailto:Vision2020 at moscow.com
      ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯



----------------------------------------------------------------------------


    _____________________________________________________
     List services made available by First Step Internet,
     serving the communities of the Palouse since 1994.
                   http://www.fsr.net
              mailto:Vision2020 at moscow.com
    /////////////////////////////////////////////////////
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.fsr.com/pipermail/vision2020/attachments/20041209/3aba9866/attachment.htm