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<DIV><FONT face="Verdana Ref" size=4>Bill, et al,</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>The post you object to was also copied (as
is this one) to FSR tech support. I am told that the FSR owner reads all
the tech support emails.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>There is nothing in the post you object to
that is not being widely talked with some degree of anger and impatience about
among wireless FSR customers. Making FSR aware of these feelings is a
favor to them.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>While I appreciate very much the donation
of V 2020 resources, the quality of FSR's product has deteriorated significantly
during the last few months. The availability of V 2020 is not the reason I
purchase ISP services.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I have been informed by what I consider a
reliable source of some of the fixable reasons for the FSR deteriorization
that need immediate attention.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I hope that my posting and any responses to
it will help persuade FSR to fix their problems before they lose a considerable
portion of their customer base.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I support many local businesses at the cost
of paying more, sometimes a lot more, for their services. These
vendors respond by giving me excellent customer service. However, I do not
support those local businesses that provide an inferior product or offer
indifferent customer service.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>FSR may only be experiencing growing
pains. If so, I hope they can solve them with some dispatch. I am at
his point sticking with them on the basis of their past performance. What
the future holds depends on them.</FONT></DIV><FONT face="Verdana Ref" size=4>
<DIV><BR>Wayne</DIV>
<DIV> </DIV>
<DIV>Wayne A. Fox<BR><A href="mailto:waf@moscow.com">waf@moscow.com</A><BR>PO
Box 9421<BR>Moscow, ID 83843<BR>208 882-7975</DIV>
<DIV> </DIV>
<DIV></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=london@moscow.com href="mailto:london@moscow.com">Bill London</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=deco@moscow.com
href="mailto:deco@moscow.com">Art Deco aka W. Fox</A> ; <A
title=vision2020@moscow.com href="mailto:vision2020@moscow.com">Vision
2020</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=techsupport@fsr.com
href="mailto:techsupport@fsr.com">First Step Internet</A> ; <A
title=bmoore@fsr.com href="mailto:bmoore@fsr.com">Bill Moore</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, December 09, 2004 9:30
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Vision2020] V2020 Problems
</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Have you ever noticed that everyone whines and
complains about their Internet provider, no matter what company they
choose? Too slow, too many ads, not enough space, etc etc</FONT></DIV>
<DIV><FONT face=Arial size=2>And while I don't want to inhibit anyone's
heartfelt complaints, I would like to remind everyone that without FSR there
is no Vision2020.</FONT></DIV>
<DIV><FONT face=Arial size=2>Simple equation... No FSR equals No
V2020.</FONT></DIV>
<DIV><FONT face=Arial size=2>FSR donates the service and maintenance that
keeps V2020 a free, unmoderated list. FSR deserves our
gratitude.</FONT></DIV>
<DIV><FONT face=Arial size=2>I use FSR. I am happy with their
service. I assume others are not. But it is the height of irony to
use V2020 to attack FSR.</FONT></DIV>
<DIV><FONT face=Arial size=2>BL</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=deco@moscow.com href="mailto:deco@moscow.com">Art Deco aka W.
Fox</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=vision2020@moscow.com
href="mailto:vision2020@moscow.com">Vision 2020</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=techsupport@fsr.com
href="mailto:techsupport@fsr.com">First Step Internet</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, December 09, 2004 8:51
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Vision2020] V2020
Problems </DIV>
<DIV><BR></DIV>
<DIV><FONT face="Verdana Ref" size=4>Ted, et al,</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I may be wrong, but below is a
possible explanation of the FSR email, V 2020 problems.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>First, it is not just V 2020 but emails
from various sources and geographical locations that are sometimes delayed
up to six days. Some emails have been forever lost.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>The servers at FSR have a maximum
capacity to handle email. When that capacity is exceeded, the emails
are cached somewhere else and retrieved, if possible, when the system has
enough unused capacity to handle them. Sometimes it is not possible to
retrieve the cached emails on a timely basis or to retrieve them at
all.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Another problem concerns the
allegations that certain users emails are being read by certain FSR
staff.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>When I first signed up with FSR, the
technical support was very good and one seldom had to wait. Now, it is
hard to get connected on call to them; leaving a message sometimes leads to
a long (more than a day) wait. The last experience I had was with
someone who could not find the problem of why I could not connect to the
mail server and seemed to have no idea of how to investigate the
problem. (I always do the obvious before calling, including a cold
boot just in case of an OS foul-up). He then said it was a problem
with my machine. A few hours later without any more action on my part,
the mail connection started working again.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I am on a wireless connection.
Sometimes it works very well. Sometimes it is pathetically slow, due
probably due to FSR's insufficient bandwidth.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Further, FSR is on a number of
span-block lists. This means that certain ISPs will not accept any
emails from anyone using FSR. I reported the problem yesterday after
receiving another message saying my email was blocked because FSR was
considered a spammer. The problem was acknowledged by FSR with a very
short note saying that they are working on it. It may be a problem
with virus infected machines of FSR users who are spam robots and/or real
spammers. This explanation would also explain the sluggish response at
times. It is alleged that FSR does not have the adequate hardware,
software, or technical expertise to find the spammers.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I like to support local
businesses. However, the problems above are beginning to lead me to
consider finding a more reliable, more secure, and more responsive ISP
connection.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Has anyone else had these
problems? Or different explanations/solutions?</FONT></DIV><FONT
face="Verdana Ref" size=4>
<DIV><BR>Wayne</DIV>
<DIV> </DIV>
<DIV>Wayne A. Fox<BR><A
href="mailto:waf@moscow.com">waf@moscow.com</A><BR>PO Box 9421<BR>Moscow, ID
83843<BR>208 882-7975</DIV>
<DIV> </DIV>
<DIV></FONT> </DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Tbertruss@aol.com
href="mailto:Tbertruss@aol.com">Tbertruss@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=vision2020@moscow.com
href="mailto:vision2020@moscow.com">vision2020@moscow.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, December 08, 2004
9:50 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Vision2020] V2020 Problems
</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT lang=0 face=Arial size=2
FAMILY="SANSSERIF" PTSIZE="10"><BR>All:<BR><BR>It took about one minute
for my last post to post to the list. So why after six hours has my
previous post from earlier today not posted yet? Some computer God
must know.<BR><BR>Ted Moffett</FONT>
<P>
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services made available by First Step Internet, <BR> serving the
communities of the Palouse since 1994.
<BR>
http://www.fsr.net
<BR>
mailto:Vision2020@moscow.com<BR>ŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻŻ<BR></BLOCKQUOTE></FONT>
<P>
<HR>
<P></P>_____________________________________________________<BR> List
services made available by First Step Internet, <BR> serving the
communities of the Palouse since 1994.
<BR>
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<BR>
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