<div dir="ltr"><div dir="ltr"><div dir="ltr"><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Good morning:</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">I am working with a probate client who is having a difficult time accessing her deceased adult child's iPhone. Probate has been opened and my client has been appointed Administrator. We also have a signed Order Allowing Estate Administrator Full Access to Decedent's Apple ID Accounts.</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">My client submitted this Order to Apple, which told her that because her child had an Apple Cash account, she needed to have that account closed before Apple could grant access to the decedent's Apple ID Account. Apple Cash accounts are evidently through Green Dot Bank. When my client contacted Green Dot Bank, they told her that in order to close the Apple Cash account, she had to submit a letter of instruction including the language that "There is no will, probate, or other court action." Clearly, she cannot attest to that because there is an open probate - which is why she has the authority to request closure of the account in the first place as Administrator.</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">I'm really not clear on why Green Dot won't just accept my client's Letters of Administration as enough to close the account, but before knocking my head against that wall I wanted to reach out to this list and see if anyone has dealt with this before. </div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Thank you in advance for your wisdom!</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Warmly,</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Kendel</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><br></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><span style="color:rgb(34,34,34);font-family:arial,sans-serif">--</span></div><div><div style="color:rgb(34,34,34)"><span><div dir="ltr" style="margin-left:0pt" align="left"><span><div dir="ltr" style="margin-left:0pt" align="left"><span><div dir="ltr" style="margin-left:0pt" align="left"><table style="border:none;border-collapse:collapse"><colgroup><col width="338"><col width="74"></colgroup><tbody><tr style="height:0pt"><td style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Kendel Froese </span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Attorney, </span><a href="https://www.thrivelawpllc.com/" target="_blank"><span style="font-size:10pt;font-family:Arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">Thrive Law PLLC</span></a></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">203 N. Washington | Suite 200 | </span><span style="background-color:transparent;font-family:Arial;font-size:10pt;white-space:pre-wrap">Spokane, WA | 99201 </span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;background-color:transparent;vertical-align:baseline;white-space:pre-wrap">509.514.5317 (Call & Text) | </span><span style="font-size:10pt;font-family:Arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><a href="mailto:kendel@thrivelawpllc.com" target="_blank">kendel@thrivelawpllc.com</a></span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap">Instantly schedule an appointment with me </span><a href="https://calendly.com/thrivelaw" target="_blank"><span style="font-size:10pt;font-family:Arial;color:rgb(17,85,204);background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap">here</span></a><span style="font-size:10pt;font-family:Arial;background-color:transparent;font-style:italic;vertical-align:baseline;white-space:pre-wrap">!</span></p></td><td style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><img width="81" height="96" src="https://ci3.googleusercontent.com/mail-sig/AIorK4yjIVBfKSCaleojI1lQFYnF6OgR0dmyeK_-h8s_m4da9ysXA5XiRI4XZzR8LG9-UvqVACuyAWc"></p></td></tr></tbody></table></div></span></div></span></div></span></div></div><div><div style="color:rgb(34,34,34)"><font size="4" face="garamond, times new roman, serif"><img width="200" height="100" src="https://ci3.googleusercontent.com/mail-sig/AIorK4wyaMweUerq01erpgIWSPi1aixyEpHRHiXjuj9lzqfzQpW0K8LL7cwaJT5QKs5SXigV0cRDRxU"><br></font></div><div style="color:rgb(34,34,34)"><p class="MsoNormal"><b><span style="font-size:9pt"><font face="arial, sans-serif"><br></font></span></b></p><p class="MsoNormal"><font face="arial, sans-serif"><span style="font-size:12px"><b>Please Note!</b></span></font></p><p class="MsoNormal"><span style="font-size:9pt"><font face="arial, sans-serif">The information contained in this email and any attachments are meant only for the use of the intended recipient and may be confidential and/or privileged. If you are reading this communication and are not the intended recipient, any unauthorized use, disclosure or copying is strictly prohibited, and may be unlawful. If you received this communication by mistake, please immediately notify the sender by return email, and delete the original message and all copies from your system. Thank you for your cooperation!</font></span></p></div><div style="color:rgb(34,34,34)"></div></div></div></div></div></div></div></div>