<div dir="ltr">I would guess the WA Attorney General would be very interested in this matter. He takes a pretty aggressive approach to companies like this who mess over the citizens of our fair state, especially older folks who find a need to access their real estate equity for late in life expenses.</div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Jun 4, 2018 at 2:10 PM, Robert R. Cole <span dir="ltr"><<a href="mailto:cole-gilday@stanwoodlaw.net" target="_blank">cole-gilday@stanwoodlaw.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<p>Colleagues: The PR has had a terrible time dealing with RMS
(Reverse Mortgage Solutions). Even though he informed them
immediately of her passing, and that the house would be quickly
marketing and sold, and got insurance on it, and it obviously had
a lot of equity in it, and he did everything they asked, and there
was a quick sale, they still almost immediately put the reverse
mortgage into the foreclosure process, and submitted in the payoff
statement $4100+ of excess charges to be paid at closing (which
he did under protest). They rebated about half, and are
apparently unwilling to reimburse the rest, all of which was
totally unnecessary, as his long email chain would attest.</p>
<p>Have any of you had the same experience? Is this RMS's SOP???
If so, this is ripe for a consumer protection action at the
least. Contacting me directly is fine.<br>
</p>
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