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<font face="Times New Roman, Times, serif">Because BoA (a national bank)
is</font> not chartered by Washington State, but is chartered by
the Federal Government, its regulatory agency is the U.S.
Comptroller of the Currency. Its consumer complaints website is:<br>
<a class="moz-txt-link-freetext" href="http://www.occ.gov/topics/dispute-resolution/consumer-complaints/index-consumer-complaints.html">http://www.occ.gov/topics/dispute-resolution/consumer-complaints/index-consumer-complaints.html</a><br>
<br>
Washington's Department of Financial Institutions only regulates
state-chartered banks and credit unions. <br>
<br>
A national bank's corporate name (not its assumed trade name, like
SeaFirst) must include either "national bank" or "N.A." <br>
<br>
Doug Schafer, in Tacoma.<br>
<br>
<div class="moz-cite-prefix">On 4/27/2015 8:22 AM, Anne Marie
Liebhaber wrote:<br>
</div>
<blockquote cite="mid:BCC8462441A647018B5B95751879508C@Empress"
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<div dir="ltr" align="left"><font color="#0000ff" face="Arial"
size="2"><span class="136331715-27042015">File a
complaint (BoA infamous for number of consumer complaints)
or contact DFI for guidance with particular situation with
an institution. All of us should hold these banks
accountable. </span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial"
size="2"><span class="136331715-27042015"> </span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial"
size="2"><a moz-do-not-send="true"
href="http://www.dfi.wa.gov/consumers/file-complaint">http://www.dfi.wa.gov/consumers/file-complaint</a></font></div>
<div dir="ltr" align="left"> </div>
<div dir="ltr" align="left"><span class="136331715-27042015"><font
color="#0000ff" face="Arial" size="2">ANNE MARIE LIEBHABER</font></span></div>
<div dir="ltr" align="left"><span class="136331715-27042015"><font
color="#0000ff" face="Arial" size="2">Attorney at Law</font></span></div>
<div dir="ltr" align="left"><span class="136331715-27042015"><font
color="#0000ff" face="Arial" size="2">Olympia WA</font></span></div>
<br>
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<font face="Tahoma" size="2"><b>From:</b>
<a class="moz-txt-link-abbreviated" href="mailto:wsbapt-bounces@lists.wsbarppt.com">wsbapt-bounces@lists.wsbarppt.com</a>
[<a class="moz-txt-link-freetext" href="mailto:wsbapt-bounces@lists.wsbarppt.com">mailto:wsbapt-bounces@lists.wsbarppt.com</a>] <b>On Behalf Of </b>Patrick
J. Galloway<br>
<b>Sent:</b> Monday, April 27, 2015 5:08 AM<br>
<b>To:</b> 'WSBA Probate & Trust Listserv'<br>
<b>Subject:</b> Re: [WSBAPT] Bank Behaving Badly - B of A<br>
</font><br>
</div>
<div class="PlainText">Large institutions are often difficult. The
local branch has nobody with the authority or knowledge to
handle these issues. BOA has caused my clients much grief. I try
and prepare my clients for this upfront by explaining the
trouble they will encounter.<br>
<br>
I don't think it is a jaded conspiracy theory to recognize that
many financial institutions intentionally delay transfer of
funds. I would be surprised to find that the review by 'legal'
actually involves an independent confirmation process which
arguably should occur before release of substantial funds.<br>
<br>
Not sure what to do about this besides advising my clients not
to open estate, business, or investment accounts at these
institutions. <br>
<br>
--- Original Message ---<br>
<br>
From: "James B. Dolan" <a class="moz-txt-link-rfc2396E" href="mailto:jbdolan@jbdolan.com"><jbdolan@jbdolan.com></a><br>
Sent: April 26, 2015 2:48 PM<br>
To: "'WSBA Probate & Trust Listserv'"
<a class="moz-txt-link-rfc2396E" href="mailto:wsbapt@lists.wsbarppt.com"><wsbapt@lists.wsbarppt.com></a><br>
Subject: [WSBAPT] Bank Behaving Badly - B of A<br>
<br>
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<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Colleagues:</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d"></span> </p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">I recently encountered the following situation in
two probate matters.</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d"></span> </p>
<p class="x_MsoListParagraph" style="TEXT-INDENT: -0.25in"><span
style="FONT-SIZE: 12pt; COLOR: #1f497d"><span>1.<span
style="FONT: 7pt 'Times New Roman'"> </span></span></span><span
style="FONT-SIZE: 12pt; COLOR: #1f497d">Client is
appointed as Administrator of Deceased’s estate. Deceased
had accounts at two banks (Wells Fargo and Bank of
America) and a credit union (BECU). On March 31,
Administrator went to all three institutions with a
Certificate of Death, certified Order Appointing, and
certified Letters of Administration. She attempted to
close out the three modest accounts and marshal the funds
in order to place them in an estate account. Wells Fargo
and BECU gave her the money and closed the accounts. Bank
of America stated they need a “Letter of Instructions” and
then need to “send everything to legal” for review before
giving her the funds in Decedent’s account. Many
telephone calls and visits to the bank later, as of last
Friday, May 24, she still does not have the money and the
account is still open.</span></p>
<p class="x_MsoListParagraph"><span style="FONT-SIZE: 12pt;
COLOR: #1f497d"></span> </p>
<p class="x_MsoListParagraph" style="TEXT-INDENT: -0.25in"><span
style="FONT-SIZE: 12pt; COLOR: #1f497d"><span>2.<span
style="FONT: 7pt 'Times New Roman'"> </span></span></span><span
style="FONT-SIZE: 12pt; COLOR: #1f497d">Client is
appointed as PR of his deceased brother’s estate.
Brother’s Will intends for all of his assets to be placed
into trust for benefit of his minor daughter, of which PR
is also trustee. Decedent had four accounts at financial
institutions – two of them are POD to the trust and two of
them (Bank of America and Carpenter’s Trust – pension) are
POD directly to minor child. For a number of reasons, we
petitioned court to direct the two institutions with
accounts POD (Bank of America and Carpenter’s Trust –
pension) directly to minor to instead deliver the funds to
trustee of the minor trust. We followed all relevant
RCWs, including summons per TEDRA and also specific notice
to Bank of America and Carpenter’s Trust per 11.11.050.
Based on dealing with Bank of America in scenario number 1
above, I saw this coming so in my order, the Court
specifically directed Bank of America to “immediately and
without delay, deliver all assets in [Decedent’s name and
account numbers] to PR / Trustee. Failure to promptly
comply with this order shall be considered contempt of
court.” PR went to Bank of America, for the second time,
with certified Order Appointing, Letters Testamentary,
Certificate of Death, and certified copy of the order we
had just entered, and was told by bank manager that “we
need to send this to legal, we will get back to you.”</span></p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d"></span> </p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d">It appears
that B of A has a new policy, that no other banks or
credit unions have to my knowledge, that being appointed
PR and appearing at the bank with all of the necessary
documents is not, in their view, sufficient, so they need
to “send it to legal.” My jaded view is that the bank, by
delaying the withdrawal of money from the accounts
previously owned by Decedents, gets to continue to use the
money to collect interest – although each account in and
of itself is probably not worth very much, when you think
of the thousands of accounts from thousands of Decedents
that are being treated this way, those pennies add up (<i>see</i>
the movie Office Space).</span></p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d"></span> </p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d">At any
rate, the client in scenario number 1 above has waited
three weeks, the bank manager in scenario number 2 above
is simply blowing off a court order (no doubt because she
is simply following the bank directive).</span></p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d"></span> </p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d">Before I
gulp down a large Starbucks and begin drafting Motion and
Order to Show Cause for Contempt (does that even make
sense?) and get an Order Shortening Time and have both
managers personally served, I thought I might check in
with my more experienced, and perhaps more rational, and
certainly more mature, colleagues. Is this finally a
chance to strike back at the empire or am I tilting at
windmills? Any other ideas?</span></p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d"></span> </p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d">Jim Dolan</span></p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d"></span> </p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">===================</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d"></span> </p>
<p class="x_MsoNormal"><b><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Jones Butler Dolan, PS</span></b></p>
<p class="x_MsoNormal"><u><span style="FONT-SIZE: 12pt; COLOR:
#1f497d"><a class="moz-txt-link-abbreviated" href="http://www.jbdolan.com">www.jbdolan.com</a></span></u></p>
<p class="x_MsoNormal"><u><span style="FONT-SIZE: 12pt; COLOR:
#1f497d"><a class="moz-txt-link-abbreviated" href="http://www.jonesbutlerdolan.com">www.jonesbutlerdolan.com</a></span></u></p>
<p class="x_MsoNormal"><u><span style="FONT-SIZE: 12pt; COLOR:
#1f497d"><span style="TEXT-DECORATION: none"></span></span></u> </p>
<p class="x_MsoNormal"><u><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Mount Vernon</span></u></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d"></span> </p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">P.O. Box 2784</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">720 South Main Street</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Suite 233</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Mount Vernon, WA 98273</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Telephone: 360-336-2939</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Facsimile: 360-336-2949</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d"></span> </p>
<p class="x_MsoNormal"><u><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Stanwood</span></u></p>
<p class="x_MsoNormal"><u><span style="FONT-SIZE: 12pt; COLOR:
#1f497d"><span style="TEXT-DECORATION: none"></span></span></u> </p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">P.O. Box 458</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">10027 - 269th Place NW (SR 532)</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Stanwood, WA 98292</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Telephone: 360-629-3833</span></p>
<p class="x_MsoNormal"><span style="FONT-SIZE: 12pt; COLOR:
#1f497d">Facsimile: 360-629-6253</span></p>
<p class="x_MsoNormal"><u><span style="COLOR: #1f497d"><span
style="TEXT-DECORATION: none"></span></span></u> </p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d"></span> </p>
<p class="x_MsoNormal"><span style="COLOR: #1f497d"></span> </p>
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<pre wrap="">_______________________________________________
WSBAPT mailing list
<a class="moz-txt-link-abbreviated" href="mailto:WSBAPT@lists.wsbarppt.com">WSBAPT@lists.wsbarppt.com</a>
<a class="moz-txt-link-freetext" href="http://mailman.fsr.com/mailman/listinfo/wsbapt">http://mailman.fsr.com/mailman/listinfo/wsbapt</a></pre>
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