[WSBAPT] Elder Clients Confusing Text and Email

[Brent Williams-Ruth]

Greetings Colleagues who do Estate Planning -

I am looking for ideas/suggestions/assistance on dealing with technology
challenges with clients in a higher age bracket.

My office has really encountered an uptick of clients confusing text
messages with emails.  I do a lot of plain language recap with clients sent
as email just to help confirm spelling of names, addresses, correct order
of telephone number digits, etc.

My office DOES NOT have a cell phone and I am not technologically savvy
enough to know how to send an email to a telephone number (if that is even
a thing....feel free to educate me on that if it is).

A client this morning confessed that they have not been using email for the
past two years because they cannot figure out how to reset their password
after getting locked out.

I fancy myself as someone who works well with elderly clients but find
myself at a loss in this particular situation. Appreciate any thoughts you
may wish to share.

Brent

*Brent Williams-Ruth* (pronouns: he/him)
*Attorney-At-Law*

*Law Offices of Brent Williams-Ruth, **a division of BWR Consulting, PLLC*

*Physical Address: 500 S 336th Street, Suite 214; Federal Way, WA 98003*

*Mailing Address: **PO BOX 3319; Federal Way, WA 98063 *

Office/Scheduling Phone: (253) 285-7751

For All Meetings & Scheduling: info at williams-ruthlaw.com

e-mail <Brent at Williams-RuthLaw.com> / website
<http://www.williams-ruthlaw.com/> / facebook
<http://www.facebook.com/bwrlaw> /
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.fsr.com/pipermail/wsbapt/attachments/20260928/463cbeff/attachment.html>