<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>We hate Spectrum...constantly losing our internet connection.<br><br>Sent from my iPad</div><div><br>On Sep 17, 2017, at 5:40 PM, Ted Moffett <<a href="mailto:starbliss@gmail.com">starbliss@gmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr"><div>This is hard to believe.</div><div><br></div><div>You contacted Spectrum and they could not explain the outage? What?</div><div><br></div><div>Maybe you reached one of the those exploit the poor in third world countries clueless call centers with limited language </div><div>skills in God knows where... South Lower Slobovia! (a fictional nation meant in jest).</div><div><br></div><div>A partial refund, at least, of your bill for these services, is on order, at least.</div><div><br></div><div>Right?</div><div>----------------------------------------</div><div><em>Vision2020 Post: Ted Moffett</em></div><div class="gmail_extra"><br><div class="gmail_quote">On Sun, Sep 17, 2017 at 10:57 AM, Saundra Lund <span dir="ltr"><<a href="mailto:v2020@ssl1.fastmail.fm" target="_blank">v2020@ssl1.fastmail.fm</a>></span> wrote:</div><div class="gmail_quote"><br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid"><div lang="EN-US" link="#0563C1" vlink="#954F72"><div class="m_-2398568754277018294WordSection1"><p class="MsoNormal"><span style="color:rgb(68,84,106)">Visionaries,<u></u><u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)">I’m wondering if anyone knows the cause of the Spectrum (formerly Time-Warner Cable) outage yesterday? Our internet & cable went down sometime around 4 PM – we don’t have it, but their voice service also went down. Cable TV came back – at least in our neighborhood – shortly after 7 PM, but we didn’t have internet by the time I went to bed. Internet access was restored sometime later.<u></u><u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)">In a world where customer service mattered, one could get an answer to a simple question like the cause of an outage from Spectrum itself.<u></u><u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)">I had no luck.<u></u><u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)">Thanks,<u></u><u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)">Saundra<u></u><u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)">No act of kindness, no matter how small, is ever wasted.<u></u><u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)">~ Aesop (The Lion and the Mouse)<u></u><u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p></div></div><br></blockquote><br></div></div>
</div></blockquote><blockquote type="cite"><div><span>=======================================================</span><br><span> List services made available by First Step Internet,</span><br><span> serving the communities of the Palouse since 1994.</span><br><span> <a href="http://www.fsr.net">http://www.fsr.net</a></span><br><span> <a href="mailto:Vision2020@moscow.com">mailto:Vision2020@moscow.com</a></span><br><span>=======================================================</span></div></blockquote></body></html>