<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div><span></span></div><div><meta http-equiv="content-type" content="text/html; charset=utf-8"><div>Rodna went to Moscow Family Medicine from 2006 until May 2012 when her doctor, Dr. Lorenz (an internist), was offered and accepted a job at some hospital in California. Before leaving MFM, Dr. Lorenz recommended Dr. Benno Mohr (another internist) of Palouse Medical.</div><div><br></div><div>Dr. Mohr is excellent.<br><br><div>Seeya 'round town, Moscow, because . . .</div><div><br></div><div>"Moscow Cares" (the most fun you can have with your pants on)</div><div><a href="http://www.MoscowCares.com">http://www.MoscowCares.com</a></div><div> </div><div><div>Tom Hansen</div><div>Moscow, Idaho</div><div><br></div><div>"<span style="font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">There's room at the top they are telling you still</span><span style="font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "> </span></div><span style="font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">But first you must learn how to smile as you kill </span><br style="font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); "><span style="font-size: medium; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">If you want to be like the folks on the hill."</span></div><div><font size="3"><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469);"><br></span></font></div><div><font size="3"><span style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469);">- John Lennon<br></span></font><div> </div></div><div><br></div></div><div><br>On Aug 1, 2013, at 6:17 AM, "Kris Freitag" <<a href="mailto:kfreitag@roadrunner.com">kfreitag@roadrunner.com</a>> wrote:<br><br></div><blockquote type="cite"><div><span>I go to Palouse Medical, but they are in Pullman.</span><br><span>----- Original Message ----- From: "Sue Hovey" <<a href="mailto:suehovey@moscow.com">suehovey@moscow.com</a>></span><br><span>To: "Saundra Lund" <<a href="mailto:v2020@ssl1.fastmail.fm">v2020@ssl1.fastmail.fm</a>></span><br><span>Cc: <<a href="mailto:vision2020@moscow.com">vision2020@moscow.com</a>></span><br><span>Sent: Wednesday, July 31, 2013 9:27 PM</span><br><span>Subject: Re: [Vision2020] Moscow Family Medicine</span><br><span></span><br><span></span><br><blockquote type="cite"><span>Saundra, I was told ahead of time, but do have to wonder at their just leaving patients hanging. And they certainly ought to be working with us to find new drs. I don't have one and neither does Les. Suggestions anyone..I won't go back to Moscow Clinic so that isn't an option.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Sue H.</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>Sent from my iPad Sue Hovey</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>On Jul 31, 2013, at 12:15 PM, "Saundra Lund" <<a href="mailto:v2020@ssl1.fastmail.fm">v2020@ssl1.fastmail.fm</a>> wrote:</span><br></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><blockquote type="cite"><span>Does anyone know what on earth is going on at Moscow Family Medicine?!</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>Brief history: we've been patients of Dr. Ruby's at MFM for 25 years. He</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>delivered my daughter and has provided excellent care to our family for</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>two-and-half decades :-)</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>My dh called yesterday to schedule his annual physical as he does every year</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>only to be told that Dr. Ruby is transitioning to working at QuickCare only</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>& has no remaining appointments available before he transitions. My dh was</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>instructed to go to MFM's Web site(!), choose a new doc, and then call back</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>to schedule the appointment.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>First, WTF?! Since when does a medical practice not have the good business</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>sense -- let alone the COMMON DECENCY -- to let long-term patients know that</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>their doc will no longer be available? They certainly know how to contact</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>us: they've got our phone numbers, mailing address, and email addresses.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>And, they certainly didn't hesitate to email us commercial advertisements</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>for their "cosmetic laser" nonsense, for the love of God. But, they can't</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>let us know that our doc is leaving?! One might think that's because other</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>than the established docs, they've been having soo much trouble keeping docs</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>at the practice for long over the last few years -- if they had the common</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>decency to notify patients that their primary care doc was no longer</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>available, they'd probably be spending a huge chunk of their clerical time</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>doing that.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>Disgusting.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>Second, being told to "go to the Web site" to pick a new doc is incredibly</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>unprofessional, PARTICULARLY WHEN THEIR WEB SITE ISN'T UP-TO-DATE! Yes,</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>it's true. We went to the Web site & my dh picked Dr. Spain, someone we've</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>all seen over the years when Dr. Ruby wasn't available, and we were pleased</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>with his great care.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>But, he's "not accepting new patients." I don't know what kind of</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>alternative reality the MFM management is living in when someone who has</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>been going to the practice for 25 years is a "new" patient. My guess is</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>that's a management theory that's driving a long-established practice right</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>into the ground with no regard for their patients.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>My dh was prepared, though, with a second choice. But, guess what? That</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>doc is no longer at MFM. Huh -- go to the Web site to pick a new doc, but</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>gee . . . I guess they don't care enough about their patients to even keep</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>the Web site up-to-date after leaving established patients hanging out to</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>dry and directing them to the Web site.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>Unbelievable.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>I really hate to see this happening to MFM. To be honest, we've seen a</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>significant decline in the quality of the practice management over the last</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>6-7 years or so, but I was optimistic that they'd get that straightened out.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>I'm no longer optimistic.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>Saundra Lund</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>Moscow, ID</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>No act of kindness, no matter how small, is ever wasted.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>~ Aesop (The Lion and the Mouse)</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>=======================================================</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>List services made available by First Step Internet,</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>serving the communities of the Palouse since 1994.</span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span> <a href="http://www.fsr.net">http://www.fsr.net</a></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span> <a href="mailto:Vision2020@moscow.com">mailto:Vision2020@moscow.com</a></span><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><span>=======================================================</span><br></blockquote></blockquote><blockquote type="cite"><span></span><br></blockquote><blockquote type="cite"><span>=======================================================</span><br></blockquote><blockquote type="cite"><span>List services made available by First Step Internet,</span><br></blockquote><blockquote type="cite"><span>serving the communities of the Palouse since 1994.</span><br></blockquote><blockquote type="cite"><span> <a href="http://www.fsr.net">http://www.fsr.net</a></span><br></blockquote><blockquote type="cite"><span> <a href="mailto:Vision2020@moscow.com">mailto:Vision2020@moscow.com</a></span><br></blockquote><blockquote type="cite"><span>=======================================================</span><br></blockquote><span></span><br><span>=======================================================</span><br><span>List services made available by First Step Internet,</span><br><span>serving the communities of the Palouse since 1994.</span><br><span> <a href="http://www.fsr.net">http://www.fsr.net</a></span><br><span> <a href="mailto:Vision2020@moscow.com">mailto:Vision2020@moscow.com</a></span><br><span>=======================================================</span><br></div></blockquote></div></body></html>