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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>FYI<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Avista Utilities [mailto:askavista@avistautilities.com] <br><b>Sent:</b> Tuesday, April 16, 2013 1:32 PM<br><b>To:</b> <br><b>Subject:</b> Avista alerts customers to current phone scam<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt;background:white'><tr><td width=468 style='width:351.0pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><p class=MsoNormal><span style='font-size:7.5pt'> </span><o:p></o:p></p></td><td width=226 style='width:169.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=right width=155 style='width:116.25pt;background:#782327'><tr><td width="100%" style='width:100.0%;padding:0in 0in 0in 0in'><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p></td></tr></table></td></tr></table></div><p class=MsoNormal><span style='display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=650 style='width:487.5pt'><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Trebuchet MS","sans-serif";color:#013667'> </span><o:p></o:p></p></td></tr><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'> </span><o:p></o:p></p></td></tr><tr><td style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse'><tr><td width="100%" valign=top style='width:100.0%;padding:2.25pt 2.25pt 2.25pt 2.25pt'><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p align=center style='text-align:center'><strong><span style='font-family:"Verdana","sans-serif";color:#782327'>Avista alerts customers to current phone scam</span></strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><br></span><em><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#013667'>Caller demanding immediate payment in unusual manner to avoid disconnection of service</span></em><o:p></o:p></p><p><strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#000033'>Dear Avista Utilities Customer,</span></strong><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'> </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>We wanted to alert you to a situation happening to Avista customers in the Palouse and Lewiston areas. Customers are reporting receiving phone calls from an individual demanding that immediate payment of their utility bill be made by pre-paid cards or at a non-Avista location. </span><strong><i><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#660000'>All customers are cautioned that this is not Avista’s business practice and to be alert to this type of fraudulent phone call.</span></i></strong><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>A customer with a past due amount is notified by letter if there is an outstanding balance that could result in a disconnection of service. We do not contact customers asking for confidential information, such as social security number, credit card number or banking information or demand immediate payment.</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>If you receive a phone call and feel pressured for immediate payment or to provide personal information, you should hang up the phone and contact us at (800) 227-9187. Customers can also call Avista any time to verify the identification of an employee or authorized contractor.</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>“The trust of our customers is very important. That’s why we want to make sure customers know our process for contacting them so they do not become a victim of scam artists,” said Mike Broemeling, Avista’s director of customer service. “Always think safety first. Do not give in to high pressure tactics to let someone into your home or to provide confidential information over the phone.”</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Staying safe also means knowing who may be on your property. Avista field employees and authorized contractors should wear or have in their possession their Avista photo identification badge. Customers should ask to see it if in doubt. If they don’t have identification, customers can ask them to leave.</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Avista field employees wear a lime-green safety reflective vest with an Avista logo while others often wear a sweatshirt, long-sleeve shirt, t-shirt or other similar clothing with an Avista logo. Authorized Avista contractors have vehicle signs stating they are under contract to Avista Utilities.</span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Field employees and authorized contractors typically do not need access to the inside of your home unless you have contacted Avista directly about a specific problem. </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'>Thank you,<br><br>Avista Utilities</span><o:p></o:p></p></blockquote></td></tr></table></div><p align=center style='text-align:center'><span style='font-family:"Verdana","sans-serif"'> </span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:black'>To ensure receipt of our e-mail, please add our 'From' address<br>(</span><span style='font-size:7.5pt;color:black'><a href="mailto:askavista@avistautilities.com"><span style='font-family:"Verdana","sans-serif";color:#663333'>askavista@avistautilities.com</span></a></span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:black'>) to your address book.<br>We respect your privacy. </span><a href="http://click.icptrack.com/icp/relay.php?r=105276799&msgid=765813&act=93CX&c=500151&destination=http%3A%2F%2Fwww.avistautilities.com%2Fpages%2Fprivacy.aspx" title="Avista's Privacy Policy"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#663333'>View our Privacy Policy</span></a><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>.</span><o:p></o:p></p></td></tr></table></div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" style='width:100.0%;background:white;padding:0in 0in 0in 0in'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;line-height:15.0pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#001001'>This message was sent from:<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;line-height:15.0pt'><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#001001'>Avista Utilities | 1411 E. Mission Ave | Spokane, WA 99220<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='background:white;padding:0in 0in 0in 0in'><p class=MsoNormal><o:p> </o:p></p></td></tr></table><p class=MsoNormal><img border=0 width=1 height=1 id="_x0000_i1025" src="http://click.icptrack.com/icp/track.php?msgid=765813&act=93CX&r=105276799&c=500151"><o:p></o:p></p></div></body></html>