<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Jay,</span></div><div><span></span> </div><div><span>Why is it not robbery of an injured person by the government when many people are willing to pay into a system to care for that person and the government won't let them, then they lose all their possessions to the care providers and their collection agencies? Seems to me this robbery can work both ways. Preventing a community collection can be just as much of crime as having one. </span></div><div><span></span> </div><div><span>Donovan Arnold</span></div><div><span></span> </div><div><span></span> </div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font
size="2" face="Arial"> <div style="margin: 5px 0px; padding: 0px; border: 1px solid rgb(204, 204, 204); height: 0px; line-height: 0; font-size: 0px;" class="hr" contentEditable="false" readonly="true"></div> <b><span style="font-weight: bold;">From:</span></b> Jay Borden <jborden@datawedge.com><br> <b><span style="font-weight: bold;">To:</span></b> Tom Hansen <thansen@moscow.com> <br><b><span style="font-weight: bold;">Cc:</span></b> Donovan Arnold <donovanjarnold2005@yahoo.com>; Moscow Cares <moscowcares@moscow.com>; keely emerinemix <kjajmix1@msn.com>; vision2020@moscow.com <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, January 19, 2012 1:55 PM<br> <b><span style="font-weight: bold;">Subject:</span></b> RE: [Vision2020] Borden and Universal Health Care Use the Same Business Model<br> </font> </div> <br>
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--></style><div><div class="yiv789651339WordSection1"><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Then I first look towards charity and volunteer organizations before I start the process of vilifying and robbing others for a solution.</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Jay</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif";
font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in;"><div class="yiv789651339MsoNormal"><b><span style='font-family: "sans-serif"; font-size: 10pt;'>From:</span></b><span style='font-family: "sans-serif"; font-size: 10pt;'> Tom Hansen [mailto:thansen@moscow.com] <br><b>Sent:</b> Thursday, January 19, 2012 12:26 PM<br><b>To:</b> Jay Borden<br><b>Cc:</b> Donovan Arnold; Moscow Cares; keely emerinemix; <vision2020@moscow.com><br><b>Subject:</b> Re: [Vision2020] Borden and Universal Health Care Use the Same Business Model</span></div></div></div><div class="yiv789651339MsoNormal"> </div><div><div style="margin-bottom: 12pt;" class="yiv789651339MsoNormal">And if
the individual were poverty-stricken and unable to pay for anything . . . .?</div><div><div class="yiv789651339MsoNormal"><span id="misspell-4" class="mark">Seeya</span> later, Moscow.</div></div><div><div class="yiv789651339MsoNormal"> </div></div><div><div class="yiv789651339MsoNormal">Tom Hansen</div></div><div><div class="yiv789651339MsoNormal">Post Falls, Idaho</div></div><div><div class="yiv789651339MsoNormal"> </div></div><div><div class="yiv789651339MsoNormal">"If not us, who?</div></div><div><div class="yiv789651339MsoNormal">If not now, when?"</div></div><div><div class="yiv789651339MsoNormal"> </div></div><div><div class="yiv789651339MsoNormal">- Unknown</div></div></div><div><div style="margin-bottom: 12pt;" class="yiv789651339MsoNormal"><br>On Jan 19, 2012, at 12:16 PM, "Jay Borden" > wrote:</div></div><blockquote style="margin-top: 5pt; margin-bottom: 5pt;"><div><div><div class="yiv789651339MsoNormal"><span
style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Your question seems genuine, so I’ll answer it as best I can.</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Neither. Your two choices represent two extremes that I can’t support in either direction.</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>I neither support a government run health care system, nor do I support a system where zero assistance is offered to those who TRULY need it. </span></div><div
class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>But if I were asked to choose one direction to lean, I would lean much more towards individual choice and responsibility (which INCLUDE repercussions), as opposed to a system of “don’t worry, the government leaves no patient left behind” type of system.</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Jay</span></div><div
class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in;"><div class="yiv789651339MsoNormal"><b><span style='font-family: "sans-serif"; font-size: 10pt;'>From:</span></b><span style='font-family: "sans-serif"; font-size: 10pt;'> Tom Hansen [mailto:thansen@moscow.com] <br><b>Sent:</b> Thursday, January 19, 2012 11:50 AM<br><b>To:</b> Jay Borden<br><b>Cc:</b> Donovan Arnold; Moscow Cares; keely emerinemix; <a href="mailto:vision2020@moscow.com"
rel="nofollow" target="_blank" ymailto="mailto:vision2020@moscow.com">vision2020@moscow.com</a><br><b>Subject:</b> Re: [Vision2020] Borden and Universal Health Care Use the Same Business Model</span></div></div></div><div class="yiv789651339MsoNormal"> </div><div><div class="yiv789651339MsoNormal">Simple question, Mr. Borden . . .</div></div><div><div class="yiv789651339MsoNormal"> </div></div><div><div style="margin-bottom: 12pt;" class="yiv789651339MsoNormal">Do you believe that people should be fiscally responsible (completely) for their health care? Or do you believe in a socialized (pronounced "government") health care program (i.e. Medicare, Medicaid, etc.), where everybody in a tax bracket (everybody above the poverty level) should contribute?</div><div><div class="yiv789651339MsoNormal"><span id="misspell-7" class="mark">Seeya</span> later, Moscow.</div></div><div><div class="yiv789651339MsoNormal"> </div></div><div><div
class="yiv789651339MsoNormal">Tom Hansen</div></div><div><div class="yiv789651339MsoNormal">Post Falls, Idaho</div></div><div><div class="yiv789651339MsoNormal"> </div></div><div><div class="yiv789651339MsoNormal">"If not us, who?</div></div><div><div class="yiv789651339MsoNormal">If not now, when?"</div></div><div><div class="yiv789651339MsoNormal"> </div></div><div><div class="yiv789651339MsoNormal">- Unknown</div></div></div><div><div style="margin-bottom: 12pt;" class="yiv789651339MsoNormal"><br>On Jan 19, 2012, at 11:47 AM, "Jay Borden" <<a href="mailto:jborden@datawedge.com" rel="nofollow" target="_blank" ymailto="mailto:jborden@datawedge.com">jborden@datawedge.com</a>> wrote:</div></div><blockquote style="margin-top: 5pt; margin-bottom: 5pt;"><div><div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>I appreciate the kudos… but I’m not trying to pat myself on
the back, only to demonstrate my view. </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>(And you’<span id="misspell-8" class="mark">ve</span> been more than kind in your responses… thank you).</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>The missing piece in your analogy (of my analogy) is that I <span id="misspell-9" class="mark">didn</span>’t turn around and offer free widgets to everyone, and then turn around and only bill the people that can afford it. On the contrary, when they want a
new widget, they’ll have to pay for it. And because they suddenly had to pay for it, they were much more scrutinizing of how the widget was used. </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'><br>You’re trying to connect the dots of my making customers responsible for their own widgets to Universal <span id="misspell-10" class="mark">healthcare</span> just “spreading the cost” around and tossing widgets into the street for anyone to consume.</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>(Yes, this analogy is REALLY breaking down…)</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family:
"sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Costco’s model works because they tend to both BUY and SELL their inventory in BULK. They are actually intended/marketed such that they sell to OTHER businesses (B2B), but if you’re an end-customer and want to purchase pianos in a 3-pack, that’s fine too. (Yes, I know, you can get many merchandise items individually… but generally speaking most of their products are larger in both VOLUME and QUANTITY… I think I bought peanut butter from <span id="misspell-11" class="mark">Costo</span> 3 years ago and haven’t had to go back since…)</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family:
"sans-serif"; font-size: 11pt;'>If you link that to Universal Health Care and point to savings…. well I don’t know if I would purchase a dozen ER visits at a time, or choose the flu shot with “50% more!”</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>If you want to make a link to another enterprise and point to savings, might I suggest <span id="misspell-12" class="mark">Walmart</span>.</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'><span id="misspell-13" class="mark">Walmart</span> (by several other people’s
description) is the “single choice” threat moving into any territory. <span id="misspell-14" class="mark">Walmart</span> succeeds because they undercut competition (private practices) by offering lower prices. They engage in supplier-specific contracts with individual suppliers to offer products that no one else can touch (semi-price-fixing)… and to sell their products ONLY in their store.</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>On the flip side, because of <span id="misspell-15" class="mark">Walmart</span>, other retailers (doctors) can’t afford to stay in business. (How many articles have I read where “someone used to own the local greenhouse/nursery, but now they just work at the Lawn &
Garden at the local <span id="misspell-16" class="mark">Walmart</span>?”)</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>The end result is a place that people hate to go, but have no other real alternative (since the other choices have been destroyed), purchasing inferior products/services that they can’t stand...</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Now… today, people are responsible for paying their own bills at <span id="misspell-17" class="mark">Walmart</span>. That keeps the purchasing in check
(minus the <span id="misspell-18" class="mark">Walmart</span> shop-a-<span id="misspell-19" class="mark">holics</span>).</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>To press the analogy further, imagine if <span id="misspell-20" class="mark">Walmart</span> suddenly said “all you can take buffet… pay one fee and take whatever you can carry off the shelves”. </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>People would start to grab two or three or four of items, even though they <span id="misspell-21"
class="mark">wouldn</span>’t need them, because the cost difference is zero. As a result, <span id="misspell-22" class="mark">Walmart</span> would have to RAISE prices to keep up with the “flat-fee” demand… (and at this point you head on down the slippery slope of starting to charge ONLY the more wealthy folks shopping at <span id="misspell-23" class="mark">Walmart</span>, <span id="misspell-24" class="mark">yada</span> <span id="misspell-25" class="mark">yada</span> <span id="misspell-26" class="mark">yada</span>…)</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>This is an obvious
deadlock debate… I see widgets, you see universal health care, I see <span id="misspell-27" class="mark">Walmart</span>, you see Costco. I have ZERO argument with anyone who says that the current health care system needs alterations… but I can see ZERO benefit in having the same folks that run the <span id="misspell-28" class="mark">DMV</span> and the IRS suddenly managing my health insurance… I see only disaster.</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Jay</span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size:
11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div><div><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) currentColor currentColor; padding: 3pt 0in 0in;"><div class="yiv789651339MsoNormal"><b><span style='font-family: "sans-serif"; font-size: 10pt;'>From:</span></b><span style='font-family: "sans-serif"; font-size: 10pt;'> Donovan Arnold [mailto:donovanjarnold2005@yahoo.com] <br><b>Sent:</b> Thursday, January 19, 2012 7:30 AM<br><b>To:</b> Jay Borden; Moscow Cares; keely emerinemix<br><b>Cc:</b> <a
href="mailto:vision2020@moscow.com" rel="nofollow" target="_blank" ymailto="mailto:vision2020@moscow.com">vision2020@moscow.com</a><br><b>Subject:</b> Borden and Universal Health Care Use the Same Business Model</span></div></div></div><div class="yiv789651339MsoNormal"> </div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">Jay,</span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">I think it is great that you were able to turn a failing business. Not many people have that gift. I think your example does relate directly to health care, but in a way that gives credence to Universal Health Care and highlights problems with our current system of care.</span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">What you did to the failing widgets company is exactly what Universal Health Care
does all over the world. Our health care system is like a business that is going broke, with unsatisfied customers because the way it is doing business. What kind of business lasts with 13% increases in costs annually and just keeps passing the cost to the customers? That didn't work for your predecessor, and it isn't working for health care either. </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">The steps you took, are the ones Universal Health Care makes. First, you lowered costs of the widget so everyone that needed one could afford it. Universal Health Care does it the same way. It is the bulk of sales, not the high price per unit that makes it work financially, as you well know. The Costco model works better than the local jewelry model for high demand products and services. </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color:
black;">Second, you took steps to reduce costly replacements by prevention through education. Universal Health Care also works on this business model. By giving people the access to education on health and behavior and proper use of medications and treatments, the cost of repairs are greatly reduced because the damage never occurs in the first place. </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">Finally, Universal Health Care works on the business principles you adopted of a fair contract that holds both parties accountable. Both you and Universal Health Care pay for about 100% of damage that is not the fault of the client. However, if the person is neglectful or uses it not as intended they are not completely covered, but you don't make the costs of fixing the problem beyond their ability to pay. </span></div></div><div><div style="background: white;"
class="yiv789651339MsoNormal"><span style="color: black;">I really don't see the difference between what you did with a widgets company and what Universal Health Care does for health care. Jay, I don't see why the taxpayers should have to use the broken business model you had to fix than the proper working one you have now. Do you? </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">Donovan Arnold</span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div><div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><b><span style='color: black; font-family:
"sans-serif"; font-size: 10pt;'>From:</span></b><span style='color: black; font-family: "sans-serif"; font-size: 10pt;'> Jay Borden <<a href="mailto:jborden@datawedge.com" rel="nofollow" target="_blank" ymailto="mailto:jborden@datawedge.com">jborden@datawedge.com</a>><br><b>To:</b> Moscow Cares <<a href="mailto:moscowcares@moscow.com" rel="nofollow" target="_blank" ymailto="mailto:moscowcares@moscow.com">moscowcares@moscow.com</a>>; keely emerinemix <<a href="mailto:kjajmix1@msn.com" rel="nofollow" target="_blank" ymailto="mailto:kjajmix1@msn.com">kjajmix1@msn.com</a>> <br><b>Cc:</b> <a href="mailto:vision2020@moscow.com" rel="nofollow" target="_blank" ymailto="mailto:vision2020@moscow.com">vision2020@moscow.com</a> <br><b>Sent:</b> Wednesday, January 18, 2012 4:30 PM<br><b>Subject:</b> Re: [Vision2020] More Proof Preventative Health Care Saves</span></div></div><div style="background: white;" class="yiv789651339MsoNormal"><span
style="color: black;"> </span></div><div id="yiv789651339"><div><div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Yes, that’s the decision that the previous business owner made. (Whose name <span id="misspell-33" class="mark">didn</span>’t sound anything like “Bay <span id="misspell-34" class="mark">Jorden</span>”). </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>While he thought he was doing good, he was ruining his company (and thus his ability to continue servicing his customers with the
product).</span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>You can ridicule the specifics all you want, the only relevance that translates to my point is one of human nature. I believe (and I have experienced the trend) that people care less when they are not directly tied to finances.</span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div
style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Is there anyone on this list that rents out residential property? Would you say that people take more care of the apartment/house when a security deposit is on the line? Or would you say that people generally take care of the facilities regardless?</span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div
style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Jay</span></div></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div style="border-width: 1pt medium medium; border-style: solid none none; border-color: currentColor; padding: 3pt 0in 0in;"><div><div style="background: white;" class="yiv789651339MsoNormal"><b><span style='color: black; font-family: "sans-serif"; font-size: 10pt;'>From:</span></b><span style='color: black; font-family: "sans-serif"; font-size: 10pt;'> Moscow Cares [mailto:moscowcares@moscow.com] <br><b>Sent:</b> Wednesday, January 18, 2012 1:26 PM<br><b>To:</b> keely emerinemix<br><b>Cc:</b> Jay Borden; <a href="mailto:vision2020@moscow.com" rel="nofollow" target="_blank"
ymailto="mailto:vision2020@moscow.com">vision2020@moscow.com</a><br><b>Subject:</b> Re: [Vision2020] More Proof Preventative Health Care Saves</span></div></div></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">According to Jay Borden:</span></div></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>"Turns out the problem had nothing to do with design… it was customers not bothering to read or learn anything about proper use of the widgets, or trying to use the widgets for a completely different purpose
altogether. </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Tack on a free replacement guarantee, and customers <span id="misspell-37" class="mark">didn</span>’t bother to self-educate… they just let the company “fix the problem” with the warranty."</span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: black; font-family: "sans-serif"; font-size: 11.5pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>So, what you are telling us, Mr. Borden, is . .
.</span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: black; font-family: "sans-serif"; font-size: 11.5pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Although the customers clearly violated a product's warranty by " . . . </span><span class="yiv789651339apple-style-span"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11.5pt;'>trying to use the widgets for a completely different purpose altogether . . . ", the company honored the warranty and replaced the product.</span></span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: black; font-family: "sans-serif"; font-size: 11.5pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span
class="yiv789651339apple-style-span"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11.5pt;'>That's right up there with . . .</span></span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: black; font-family: "sans-serif"; font-size: 11.5pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span class="yiv789651339apple-style-span"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11.5pt;'>John Smith was going into the widget business. He would go to the widget manufacturer, load up his truck with widgets (at $10 each), take them back to his store, and sell them at $9 each. This went on for a couple months. He was wondering why he was losing money on what he considered to be a sound business venture. He sought advice on what he should do from a business <span id="misspell-38"
class="mark">advisor</span>; let's call him Bay <span id="misspell-39" class="mark">Jorden</span>. Bay <span id="misspell-40" class="mark">Jorden</span>, after weeks of meticulous research into John Smith's business practices, came up with what he considered a sure-win solution. He suggested to John Smith that what he needs is a . . . larger truck.</span></span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: black; font-family: "sans-serif"; font-size: 11.5pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span class="yiv789651339apple-style-span"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11.5pt;'>Sidebar to Mr. Borden: Do you know if this guy is selling cars? I have a friend that can certainly use a new car . . . every year.</span></span></div></div><div><div style="background: white;"
class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"><span id="misspell-41" class="mark">Seeya</span> later, Moscow.</span></div></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">Tom Hansen</span></div></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">Post Falls, Idaho</span></div></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">"If not us, who?</span></div></div></div><div><div><div
style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">If not now, when?"</span></div></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div></div><div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;">- Unknown</span></div></div></div></div><div><div style="margin-bottom: 12pt;"><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"><br>On Jan 18, 2012, at 12:57 PM, keely emerinemix <<a href="mailto:kjajmix1@msn.com" rel="nofollow" target="_blank" ymailto="mailto:kjajmix1@msn.com">kjajmix1@msn.com</a>> wrote:</span></div></div></div><blockquote style="margin-top: 5pt; margin-bottom: 5pt;"><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Turns out the problem
had nothing to do with design… it was customers not bothering to read or learn anything about proper use of the widgets, or trying to use the widgets for a completely different purpose altogether. </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'> </span></div></div><div><div style="background: white;" class="yiv789651339MsoNormal"><span style='color: rgb(31, 73, 125); font-family: "sans-serif"; font-size: 11pt;'>Tack on a free replacement guarantee, and customers <span id="misspell-44" class="mark">didn</span>’t bother to self-educate… they just let the company “fix the problem” with the warranty.</span></div></div></blockquote></div></div></div><div style="background: white; margin-bottom: 12pt;" class="yiv789651339MsoNormal"><span style="color:
black;"><br>=======================================================<br>List services made available by First Step Internet,<br>serving the communities of the <span id="misspell-45" class="mark">Palouse</span> since 1994.<br> <a href="http://www.fsr.net" rel="nofollow" target="_blank">http://www.fsr.net</a><br> <span id="misspell-46" class="mark">mailto</span>:<a href="mailto:Vision2020@moscow.com" rel="nofollow" target="_blank" ymailto="mailto:Vision2020@moscow.com">Vision2020@moscow.com</a><br>=======================================================</span></div></div></div><div style="background: white;" class="yiv789651339MsoNormal"><span style="color: black;"> </span></div></div></div></div></blockquote><blockquote style="margin-top: 5pt; margin-bottom: 5pt;"><div><div class="yiv789651339MsoNormal">=======================================================<br>List
services made available by First Step Internet,<br>serving the communities of the <span id="misspell-47" class="mark">Palouse</span> since 1994.<br> <a href="http://www.fsr.net" rel="nofollow" target="_blank">http://www.fsr.net</a><br> <a href="mailto:Vision2020@moscow.com" rel="nofollow" target="_blank" ymailto="mailto:Vision2020@moscow.com">mailto:Vision2020@moscow.com</a><br>=======================================================</div></div></blockquote></div></div></blockquote></div></div></div><br><br> </div> </div> </div></body></html>