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<DIV><FONT size=2 face=Arial>Two answers</FONT></DIV>
<DIV><FONT size=2 face=Arial>yes</FONT></DIV>
<DIV><FONT size=2 face=Arial>inertia and uncertainty about
alternatives</FONT></DIV>
<DIV><FONT size=2 face=Arial>BL</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=whayman@roadrunner.com href="mailto:whayman@roadrunner.com">Warren
Hayman</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=debismith@moscow.com
href="mailto:debismith@moscow.com">deb</A> ; <A title=london@moscow.com
href="mailto:london@moscow.com">Bill London</A> ; <A
title=vision2020@moscow.com href="mailto:vision2020@moscow.com">Vision2020</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, May 23, 2010 6:10 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Vision2020] don't kill
government</DIV>
<DIV><BR></DIV>
<DIV>Hi Bill,</DIV>
<DIV> </DIV>
<DIV>Two questions. Are you still with Verizon, and if so, why? This
really sounds consumer crazy or something.</DIV>
<DIV> </DIV>
<DIV>Warren Hayman</DIV>
<DIV> </DIV>
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style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=debismith@moscow.com href="mailto:debismith@moscow.com">deb</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=london@moscow.com
href="mailto:london@moscow.com">Bill London</A> ; <A
title=vision2020@moscow.com
href="mailto:vision2020@moscow.com">Vision2020</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, May 23, 2010 7:06
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Vision2020] don't kill
government</DIV>
<DIV><BR></DIV>
<DIV><FONT size=2 face=Arial>thanks, Bill. We will follow
suit.....</FONT></DIV>
<DIV><FONT size=2 face=Arial>Debi and Dave</FONT></DIV>
<DIV><FONT size=2 face=Arial>RavenCroft Farm</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=london@moscow.com href="mailto:london@moscow.com">Bill London</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=vision2020@moscow.com
href="mailto:vision2020@moscow.com">vision2020</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, May 23, 2010 10:38
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Vision2020] don't kill
government</DIV>
<DIV><BR></DIV>
<DIV><FONT size=2 face=Arial>
<P class=storybody>Here's another story of corporate arrogance, but one
with a happy ending.</P>
<P class=storybody>Our phone company, Verizon, took $85 from us by adding
that amount to our automatic monthly credit card payment in December 2009.
Verizon claimed the $85 was charged to pay for repairs that we had not
received or ordered. So, we called to protest. The Verizon representative
said they would make sure the money was returned to us since their repair
department acknowledged that the $85 charge was bogus.</P>
<P class=storybody>For four months, the $85 was not returned and we called
every month and got the same promises. </P>
<P class=storybody>Our last call was May 10. This time the representative
informed us that after so many months of these appeals, Verizon policy
states that the company can just refuse to pay. Verizon unilaterally
decided that we were too much trouble and were closing the case and
keeping our money. The end.</P>
<P class=storybody>Not quite. On May 11, we called the Idaho Public
Utilities Commission, explained the situation and asked them to
investigate. On May 12, we got a very apologetic call from Verizon. The
Verizon representative was oh-so sorry for the misunderstanding, and was
oh-so thankful that the IPUC brought this problem to their attention. The
$85 they took from us would be applied to our June and July regular
billing. </P>
<P class=storybody>There's a moral here, especially for all the
tea-partiers and arch-conservatives who want to let the corporations have
total dominion in this country by decimating the budgets and power of
government. Remember that big business is not your buddy, and if you take
away the checks and balances provided by a strong state and federal
government, you will not have anyone to turn to if you want your $85
back.</P>
<P class=storybody>BL</P></FONT></DIV>
<P>
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<P></P><BR>Internal Virus Database is out of date.<BR>Checked by AVG -
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