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<DIV>Hi Bill,</DIV>
<DIV> </DIV>
<DIV>Two questions. Are you still with Verizon, and if so, why? This really
sounds consumer crazy or something.</DIV>
<DIV> </DIV>
<DIV>Warren Hayman</DIV>
<DIV> </DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=debismith@moscow.com href="mailto:debismith@moscow.com">deb</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=london@moscow.com
href="mailto:london@moscow.com">Bill London</A> ; <A
title=vision2020@moscow.com href="mailto:vision2020@moscow.com">Vision2020</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, May 23, 2010 7:06 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [Vision2020] don't kill
government</DIV>
<DIV><BR></DIV>
<DIV><FONT size=2 face=Arial>thanks, Bill. We will follow
suit.....</FONT></DIV>
<DIV><FONT size=2 face=Arial>Debi and Dave</FONT></DIV>
<DIV><FONT size=2 face=Arial>RavenCroft Farm</FONT></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=london@moscow.com href="mailto:london@moscow.com">Bill London</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=vision2020@moscow.com
href="mailto:vision2020@moscow.com">vision2020</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, May 23, 2010 10:38
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Vision2020] don't kill
government</DIV>
<DIV><BR></DIV>
<DIV><FONT size=2 face=Arial>
<P class=storybody>Here's another story of corporate arrogance, but one with
a happy ending.</P>
<P class=storybody>Our phone company, Verizon, took $85 from us by adding
that amount to our automatic monthly credit card payment in December 2009.
Verizon claimed the $85 was charged to pay for repairs that we had not
received or ordered. So, we called to protest. The Verizon representative
said they would make sure the money was returned to us since their repair
department acknowledged that the $85 charge was bogus.</P>
<P class=storybody>For four months, the $85 was not returned and we called
every month and got the same promises. </P>
<P class=storybody>Our last call was May 10. This time the representative
informed us that after so many months of these appeals, Verizon policy
states that the company can just refuse to pay. Verizon unilaterally decided
that we were too much trouble and were closing the case and keeping our
money. The end.</P>
<P class=storybody>Not quite. On May 11, we called the Idaho Public
Utilities Commission, explained the situation and asked them to investigate.
On May 12, we got a very apologetic call from Verizon. The Verizon
representative was oh-so sorry for the misunderstanding, and was oh-so
thankful that the IPUC brought this problem to their attention. The $85 they
took from us would be applied to our June and July regular billing. </P>
<P class=storybody>There's a moral here, especially for all the tea-partiers
and arch-conservatives who want to let the corporations have total dominion
in this country by decimating the budgets and power of government. Remember
that big business is not your buddy, and if you take away the checks and
balances provided by a strong state and federal government, you will not
have anyone to turn to if you want your $85 back.</P>
<P class=storybody>BL</P></FONT></DIV>
<P>
<HR>
<P></P>=======================================================<BR> List
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mailto:Vision2020@moscow.com<BR>=======================================================
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<P></P><BR>Internal Virus Database is out of date.<BR>Checked by AVG -
www.avg.com <BR>Version: 8.5.437 / Virus Database: 270.14.133/2612 - Release
Date: 01/10/10 19:35:00<BR></BLOCKQUOTE>
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<P></P>=======================================================<BR> List
services made available by First Step Internet, <BR> serving the
communities of the Palouse since 1994.
<BR>
http://www.fsr.net
<BR>
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