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<p class=MsoPlainText>So it <b>wasn’t</b> just South Africa & Nambia
<span style='font-family:Wingdings'>L</span><o:p></o:p></p>
<p class=MsoPlainText><o:p> </o:p></p>
<p class=MsoPlainText><a href="http://www.royalcanin.us/">http://www.royalcanin.us/</a><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>April 19, 2007<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Dear Royal Canin USA
Customer,<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>It is with sincere
regret that I inform you of a new and unfortunate development with some of our
pet food products.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><u><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Although we have no
confirmed cases of illness in pets</span></u><span style='font-size:9.0pt;
font-family:"Verdana","sans-serif"'>, we have decided to voluntarily remove the
following dry pet food products that contain rice protein concentrate due to
the presence of a melamine derivative. <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>ROYAL CANIN SENSIBLE
CHOICE® </span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>(available
in pet specialty stores nationwide)<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>- Chicken Meal &
Rice Formula Senior <br>
- Lamb Meal & Rice Formula Puppy<br>
- Lamb Meal & Rice Formula Adult<br>
- Lamb Meal & Rice Formula Senior<br>
- Rice & Catfish Meal Formula Adult<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>ROYAL CANIN
VETERINARY DIET™ </span></b><span style='font-size:9.0pt;font-family:
"Verdana","sans-serif"'>(available only in veterinary clinics)<br>
<br>
- Canine Early Cardiac EC 22<b>™</b> <br>
- Canine Skin Support SS21<b>™<br>
</b>- Feline Hypoallergenic HP23<b>™</b><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>We are taking this
proactive stance to voluntarily recall these products to avoid any confusion
for our customers about which Royal Canin USA products are safe and which
products may be affected.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Pet owners should
immediately stop feeding their pets the Royal Canin USA dry pet food products
listed above. Pet owners should consult with a veterinarian if they are
concerned about the health of their pet. No other Royal Canin diets are
affected by this recall and CONTINUE TO BE safe for pets to eat.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>In addition, Royal
Canin USA will no longer use any Chinese suppliers for any of our vegetable
proteins. <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>This decision to
recall some of our dry pet food products is driven by our philosophy that the
“Pet Comes First”. The safety and nutritional quality of our pet
food is Royal Canin USA’s top priority. Pet owners who have questions
about this recall and other Royal Canin USA products should call 1-800-592-6687
or (800) 513-0041.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>On behalf of the
entire Royal Canin family, our hearts go out to the pet owners and everyone in
the pet community who have been affected by all of the recent recalls. We
are as passionate about the health and happiness of our customers’ pets
as we are of our own, so we are committed to taking the steps necessary to
ensure this never happens again.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Sincerely,<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:9.0pt;font-family:"Verdana","sans-serif"'>Olivier Amice<br>
President and CEO<br>
Royal Canin USA<o:p></o:p></span></p>
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