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<DIV><FONT face="Verdana Ref" size=4>All,</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Plain speaking:</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Bill Moore is not telling the truth in his
posting below. </FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>The only time I caused him to chase a
windmill was during the time a few months back when various persons' V 2020
postings were not being posted although others were. I called several
times. The only time I caused a windmill to be chased is when I
accidentally sent a posting to the V 2020 Administrator instead of the V 2020
list. I found that mistake while talking to Moore and apologized. He
then angrily berated me for wasting his time. The other times I called
about this problem were legitimate beefs as witnessed by the fact that after
several hours or days most of the missing V 2020 posts were then posted (This
has been happening lately again). [During this time there was a lot of
angry, off-list chat going on about this problem including chat from some of
those who now object to my criticizing FSR out loud.] Although Bill Moore
is a very proficient technician, his customer service interface skills need some
work.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Further, unless FSR's customer service
logs are incorrect, Moore is not telling the truth about the delay in
returning service calls. One came at least a week after I had
called. I had by then found an alternate solution to the problem and
forgotten that I had even made a call.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I am not saying the FSR is not without
great virtue. Several customer calls (but not all) handled by others than
Moore were answered politely, efficiently, and helpfully. Since I am
paying for this service, I appreciated but expected such treatment. But
the longer I have been an FSR customer, the harder it has been to get a
telephone response for technical support without leaving an
automated message for a promise of a return call. Many times I
just hang up. Sometimes network performance problems go away on their own
without further interaction on my part.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I watch the time of posting and the time of
delivery on most of my email posts. Though most are delivered in a timely
fashion, there is sometimes hours or days of lag for some, including some emails
originating right on the FSR network.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I know some local emails are not all being
delivered at all. I use email to communicate with a local merchant.
At least two of these did not get delivered: one about a month ago and one
last Sunday.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>A FSR representative called me, contrary to
Moore's assertion, yesterday. We discussed various problems including the
fact that my wireless connection slows to a crawl at times and that the FSR
mailserver sometimes refuses to accept a transmission. Since I have
several anti-spyware and anti-virus programs and a firewall, I do not think
it is my machine causing the problem. The slowdowns occur at certain times
during the day when traffic is most likely very heavy -- a symptom of inadequate
bandwidth and other inadequate hardware, as is the delay and/or loss of
email.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I am grateful that FSR provides V 2020
resources as well as other community resources. I use them because they
are local. I pay a large premium for this decision despite the
availability of less expensive, comparable services. I expect a fine
product and good service in return. V 2020 is part of the service
I pay for.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Vision 2020 is an alleged community
forum. FSR co-owner Moore and other users objecting to my use of the
V 2020 forum to comment on FSR is like saying the U.S. constitution grants free
speech -- just don't criticize the government. </FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Moore's objecting to my bitching on V 2020
about FSR is not only hypocritical but counter-productive and poor customer
relations. V 2020 is part of the product they offer for sale and we pay
for! The careful reader would have noticed in my comments that the points
I made were not just about V 2020 but about the delay and loss of email, the
slowdown in response time, and other problems.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>[Dan: Using V 2020 to criticize FSR
is not quite like criticizing the brand of a free beer. FSR is not
giving the community anything. All FSR customers pay for it. It
is part of the product they are advertising and selling. I am paying over
$400.00/year for FSR services. V 2020 is part of what I am paying
for. I will use V 2020 to raise issues regardless of parties
involved -- this is called free speech. Further, what do think would
happen at this point to FSR's revenue and profitability if they discontinued V
2020 becaused someone used it to criticize them?]</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>In my younger years I was a systems
engineer for two computer companies. The job included much customer
interface. Although some customers complaints were very trying, we learned
from all of them and tried to use them to constantly improve our products,
service, and communication. If we did not do that, our competitors would
gain from our arrogance and lack of attention. </FONT><FONT
face="Verdana Ref" size=4>In fact, today most successful companies operate
in this way. When a company has problems, the most successful strategy is
to admit them without blaming the customer, ask for forbearance, and then fix
them in a reasonable way in a reasonable time frame. No one expects any
company to be perfect -- but we expect things to work, more or less, as
promised. </FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>As co-owner of FSR, perhaps Moore may want
to re-evaluate his attitude towards mine and other complaints so his
company continues to generate good-will and increases its chances of growth and
profitability. I urge you, as paying customers, to carefully read Moore's
response below. Even if he were being honest, is it one you would
expect from a customer oriented company or one which you would use Moore's own
words "<FONT face=Arial size=2>Our commitment to excellent </FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
class=066344417-10122004>customer service should never be
doubted.</SPAN></SPAN>" to describe?</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>All companies have problems. Some
companies have greater problems then others. Some companies fail because
they don't address their problems. I would like to continue to support FSR
as a local company. We all benefit when a local, secular company with
a useful product which generates money from outside the community, as FSR does,
prospers. I will continue to use FSR unless they do not
reasonably address the email, response time, and other problems I have spoken
of, but I will not be shy about expressing my opinion.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4><BR>Wayne</DIV>
<DIV> </DIV>
<DIV>Wayne A. Fox<BR><A href="mailto:waf@moscow.com">waf@moscow.com</A><BR>PO
Box 9421<BR>Moscow, ID 83843<BR>208 882-7975</DIV>
<DIV> </DIV>
<DIV></FONT> </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=bmoore@fsr.com href="mailto:bmoore@fsr.com">Bill Moore</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=deco@moscow.com
href="mailto:deco@moscow.com">'Art Deco aka W. Fox'</A> ; <A
title=vision2020@moscow.com href="mailto:vision2020@moscow.com">'Vision
2020'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=techsupport@fsr.com
href="mailto:techsupport@fsr.com">'First Step Internet'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, December 10, 2004 9:51
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [Vision2020] V2020 Problems
</DIV>
<DIV><BR></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Mr. Fox and
Vision2020 subscribers,</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">I<SPAN
class=066344417-10122004> </SPAN>feel that I must respond to your charges of
poor customer service and inadequate network</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">resources. Vision
2020 is a <SPAN class=066344417-10122004>forum </SPAN>made available to
the community through the donation</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">of considerable
resources and expense by First Step Internet. I feel it is in <SPAN
class=066344417-10122004>very </SPAN>poor</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">taste to use this
venue to spread unsubstantiated rumor and innuendo about First Step<SPAN
class=066344417-10122004>.</SPAN></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
class=066344417-10122004>W</SPAN>e as a company<SPAN class=066344417-10122004>
</SPAN>have spent time enough chasing windmills for Mr. Fox that we
have</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">come to<SPAN
class=066344417-10122004> </SPAN>more or less expect this sort of attack. I'd
really rather not get into technical</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">issues of
mail-server horse-power and bandwidth. Our bandwidth is more than
sufficient </SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">to handle our
customers' requirements. That is why when the <st1:place
w:st="on"><st1:PlaceType w:st="on">University</st1:PlaceType> of
<st1:PlaceName w:st="on">Idaho</st1:PlaceName></st1:place> went looking for a
</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">redundant carrier to
handle their network load when their network fails, they chose First
Step.</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">If Mr. Fox were
willing to schedule a time to speak with our technical support team (he's
not),</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">I'm confident that
we could diagnose whatever perceived problem he is experiencing. I
see</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">from our customer
support records that we have never failed to respond to Mr Fox's calls;
</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">the longest he's had
to wait is 2 hours. We have two levels of technical support, and in
the</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">event that a problem
remains unresolved<SPAN class=066344417-10122004> at level 2</SPAN>, know that
my partner Kevin Owen and I </SPAN></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">are always<SPAN
class=066344417-10122004> </SPAN></SPAN><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">available to
respond. Despite Mr. Fox's assertion that his "problems" are "widely
</SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">talked with some
</SPAN></FONT><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">degree of anger and
impatience about among wireless FSR customers," I </SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">can promise him<SPAN
class=066344417-10122004> </SPAN></SPAN><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">that the vast
majority of our clientele are very happy with their service. </SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Please don't ever
doubt our commitment to the community and region. First Step is now nearing
</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">completion of a
redundant ring of wireless access points that will finally bring high-speed
internet</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">access to the
digitally disadvantaged of rural Latah, Whitman, Nez Perce and Asotin counties
at </SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">a cost to First Step
in excess of $500,000.00. We believe in our region and we will continue
to</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">support our region
by donation of service, hardware and support.<SPAN
class=066344417-10122004> Our commitment to
excellent</SPAN></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
class=066344417-10122004>customer service should never be
doubted.</SPAN></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
class=066344417-10122004></SPAN></SPAN> </DIV>
<DIV class=MsoNormal dir=ltr><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial"><SPAN
class=066344417-10122004>Sincerely,</SPAN></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Bill
Moore</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT color=#0000ff><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: Arial">Co-Owner, First Step
Internet</SPAN><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV>
<DIV class=MsoNormal dir=ltr><FONT face=Arial color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></DIV><BR>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> vision2020-bounces@moscow.com
[mailto:vision2020-bounces@moscow.com] <B>On Behalf Of </B>Art Deco aka W.
Fox<BR><B>Sent:</B> Thursday, December 09, 2004 8:51 AM<BR><B>To:</B> Vision
2020<BR><B>Cc:</B> First Step Internet<BR><B>Subject:</B> Re: [Vision2020]
V2020 Problems <BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face="Verdana Ref" size=4>Ted, et al,</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I may be wrong, but below is a
possible explanation of the FSR email, V 2020 problems.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>First, it is not just V 2020 but emails
from various sources and geographical locations that are sometimes delayed
up to six days. Some emails have been forever lost.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>The servers at FSR have a maximum
capacity to handle email. When that capacity is exceeded, the emails
are cached somewhere else and retrieved, if possible, when the system has
enough unused capacity to handle them. Sometimes it is not possible to
retrieve the cached emails on a timely basis or to retrieve them at
all.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Another problem concerns the
allegations that certain users emails are being read by certain FSR
staff.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>When I first signed up with FSR, the
technical support was very good and one seldom had to wait. Now, it is
hard to get connected on call to them; leaving a message sometimes leads to
a long (more than a day) wait. The last experience I had was with
someone who could not find the problem of why I could not connect to the
mail server and seemed to have no idea of how to investigate the
problem. (I always do the obvious before calling, including a cold
boot just in case of an OS foul-up). He then said it was a problem
with my machine. A few hours later without any more action on my part,
the mail connection started working again.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I am on a wireless connection.
Sometimes it works very well. Sometimes it is pathetically slow, due
probably due to FSR's insufficient bandwidth.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Further, FSR is on a number of
span-block lists. This means that certain ISPs will not accept any
emails from anyone using FSR. I reported the problem yesterday after
receiving another message saying my email was blocked because FSR was
considered a spammer. The problem was acknowledged by FSR with a very
short note saying that they are working on it. It may be a problem
with virus infected machines of FSR users who are spam robots and/or real
spammers. This explanation would also explain the sluggish response at
times. It is alleged that FSR does not have the adequate hardware,
software, or technical expertise to find the spammers.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>I like to support local
businesses. However, the problems above are beginning to lead me to
consider finding a more reliable, more secure, and more responsive ISP
connection.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=4></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=4>Has anyone else had these
problems? Or different explanations/solutions?</FONT></DIV><FONT
face="Verdana Ref" size=4>
<DIV><BR>Wayne</DIV>
<DIV> </DIV>
<DIV>Wayne A. Fox<BR><A
href="mailto:waf@moscow.com">waf@moscow.com</A><BR>PO Box 9421<BR>Moscow, ID
83843<BR>208 882-7975</DIV>
<DIV> </DIV>
<DIV></FONT> </DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Tbertruss@aol.com
href="mailto:Tbertruss@aol.com">Tbertruss@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=vision2020@moscow.com
href="mailto:vision2020@moscow.com">vision2020@moscow.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, December 08, 2004
9:50 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Vision2020] V2020 Problems
</DIV>
<DIV><BR></DIV><FONT face=arial,helvetica><FONT lang=0 face=Arial size=2
PTSIZE="10" FAMILY="SANSSERIF"><BR>All:<BR><BR>It took about one minute
for my last post to post to the list. So why after six hours has my
previous post from earlier today not posted yet? Some computer God
must know.<BR><BR>Ted Moffett</FONT>
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