[Vision2020] Moscow Family Medicine

[Sue Hovey]

Saundra, I was told ahead of time, but do have to wonder at their just leaving patients hanging.  And they certainly ought to be working with us to find new drs.  I don't have one and neither does Les. Suggestions anyone..I won't go back to Moscow Clinic so that isn't an option. 

Sue H.  

Sent from my iPad Sue Hovey

On Jul 31, 2013, at 12:15 PM, "Saundra Lund" <v2020 at ssl1.fastmail.fm> wrote:

> Does anyone know what on earth is going on at Moscow Family Medicine?!
> 
> Brief history:  we've been patients of Dr. Ruby's at MFM for 25 years.  He
> delivered my daughter and has provided excellent care to our family for
> two-and-half decades  :-)
> 
> My dh called yesterday to schedule his annual physical as he does every year
> only to be told that Dr. Ruby is transitioning to working at QuickCare only
> & has no remaining appointments available before he transitions.  My dh was
> instructed to go to MFM's Web site(!), choose a new doc, and then call back
> to schedule the appointment.
> 
> First, WTF?!  Since when does a medical practice not have the good business
> sense -- let alone the COMMON DECENCY -- to let long-term patients know that
> their doc will no longer be available?  They certainly know how to contact
> us:   they've got our phone numbers, mailing address, and email addresses.
> And, they certainly didn't hesitate to email us commercial advertisements
> for their "cosmetic laser" nonsense, for the love of God.  But, they can't
> let us know that our doc is leaving?!  One might think that's because other
> than the established docs, they've been having soo much trouble keeping docs
> at the practice for long over the last few years -- if they had the common
> decency to notify patients that their primary care doc was no longer
> available, they'd probably be spending a huge chunk of their clerical time
> doing that.
> 
> Disgusting.
> 
> Second, being told to "go to the Web site" to pick a new doc is incredibly
> unprofessional, PARTICULARLY WHEN THEIR WEB SITE ISN'T UP-TO-DATE!  Yes,
> it's true.  We went to the Web site & my dh picked Dr. Spain, someone we've
> all seen over the years when Dr. Ruby wasn't available, and we were pleased
> with his great care.
> 
> But, he's "not accepting new patients."  I don't know what kind of
> alternative reality the MFM management is living in when someone who has
> been going to the practice for 25 years is a "new" patient.  My guess is
> that's a management theory that's driving a long-established practice right
> into the ground with no regard for their patients.
> 
> My dh was prepared, though, with a second choice.  But, guess what?  That
> doc is no longer at MFM.  Huh -- go to the Web site to pick a new doc, but
> gee . . . I guess they don't care enough about their patients to even keep
> the Web site up-to-date after leaving established patients hanging out to
> dry and directing them to the Web site.
> 
> Unbelievable.
> 
> I really hate to see this happening to MFM.  To be honest, we've seen a
> significant decline in the quality of the practice management over the last
> 6-7 years or so, but I was optimistic that they'd get that straightened out.
> 
> I'm no longer optimistic.
> 
> 
> Saundra Lund
> Moscow, ID
> 
> No act of kindness, no matter how small, is ever wasted.
> ~ Aesop (The Lion and the Mouse)
> 
> 
> 
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> 
> 
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