[Vision2020] Lack of Internet Access

Art Deco art.deco.studios at gmail.com
Wed May 23 08:33:10 PDT 2012


I cannot speak to the present problem.  But occasionally I have problems
with internet access although such access has been working very well for
the last few months.

When I have had problems, the response from First Step has been quick and
effective.  It is nice to have a responsive local ISP.  At our home in
Georgia we have AT&T DSL.  It took weeks to get it to operate correctly,
and when it goes down or becomes speed impaired, it may take days to have
it corrected.  In addition since we have had this service -- almost a year,
the only one available for our rural location, we have received only one
correct bill, almost all with overcharges.  This continues despite many
phone calls and three letters which were copied to the AT&T CEO.

Thank you, First Step.

w.

On Wed, May 23, 2012 at 8:23 AM, Kevin Owen <kowen at fsr.com> wrote:

> Tom,
>
> There seems to be a wider spread DSL problem with Frontier.  We have
> several locations that are serviced with DSL that are down.  We have or are
> opening tickets with Frontier concerning the problems.
>
> Kevin
>
>
>
> -----Original Message-----
> From: vision2020-bounces at moscow.com [mailto:vision2020-bounces at moscow.com]
> On Behalf Of Tom Hansen
> Sent: Wednesday, May 23, 2012 8:21 AM
> To: Techsupport
> Cc: Moscow Vision 2020
> Subject: [Vision2020] Lack of Internet Access
>
> FSR Techies -
>
> I was wondering if your web server and mail server are down.
>
> I live at 201 Taylor (landlord is Otto Hill Apartments).  I have two DSLs
> in my apartment.  Neither line provides access to the Internet, an has been
> lacking access since 6:15 this morning.
>
> One question:  Huh?
>
> Thanks for looking into this.
>
> One other thing:  Thank God and Apple for iPads and 3G!
>
> Tom Hansen
> 201 Taylor Avenue
> Moscow, Idaho
>
>
>
>
>
> =======================================================
>  List services made available by First Step Internet,  serving the
> communities of the Palouse since 1994.
>               http://www.fsr.net
>          mailto:Vision2020 at moscow.com
> =======================================================
>
> =======================================================
>  List services made available by First Step Internet,
>  serving the communities of the Palouse since 1994.
>               http://www.fsr.net
>          mailto:Vision2020 at moscow.com
> =======================================================
>



-- 
Art Deco (Wayne A. Fox)
art.deco.studios at gmail.com
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