[Vision2020] Frontier DSL

[Bev Bafus]

I've talked to a real live person three times.  My husband has talked to
someone once.  They keep promising that someone will contact us, but they
never do!

-----Original Message-----
From: Ted Moffett [mailto:starbliss at gmail.com] 
Sent: Tuesday, August 23, 2011 10:18 AM
To: Bev Bafus
Cc: Saundra Lund; Moscow Vision 2020
Subject: Re: [Vision2020] Frontier DSL

I had ye olde land line phone trouble just a few weeks ago, and Frontier
fixed the problem (within four days, and this was partly because of workers
not available Sat./Sun.) much faster than other times when there has been
phone line trouble in the past, with Verizon or GTE.

Once it took weeks to fix the phone line.  They kept insisting it was
my phone or house wiring at fault.   I called the IPUC:
http://www.puc.idaho.gov/  That got a response.  But I doubt the IPUC deals
with Internet.

This is on a rural phone land line, with only a few customers per mile of
line.

When I called Frontier, I ignored the automated system for responses, and
after the automated system tried over and over, I was bumped to a real live
human being to discuss the problem.  The automated system did not offer this
option as a choice!  It simply after a period of time connected me with
someone...

Have you talked to a real live human at Frontier about the problem?

Directtv plays the same game with customers who call... The automated system
goes over and over options, without ever saying something like "select or
say 5 to talk to a real person," but if you wait on the line without
responding at all, they eventually bump you to a real person, who may sound
like they are from India, or Mars...
------------------------------------------
Vision2020 Post: Ted Moffett

On 8/23/11, Bev Bafus <bevbafus at frontier.com> wrote:
> Thanks Saundra.
>
>
>
> Yes, we lose all connectivity pretty much spot on 8 p.m. each night, 
> and it doesn't come back until sometime between 4 am and 6 am each
morning.
>
>
>
> (The only reason I know that is that I was up the other night, and 4 
> am it was still off - usually have it back when I regularly get up at 
> 6 am)
>
>
>
> We have the newest modem.
>
>
>
> We have turned in a trouble ticket twice - and no one has contacted us.
>
>
>
> Seems to be related to the fact that the students are back - that is 
> when it started.
>
> ARGH!
>
>
>
> Can't get much done via computer this week in the evening.
>
>
>
> Bev
>
>
>
> From: Saundra Lund [mailto:v2020 at ssl1.fastmail.fm]
> Sent: Tuesday, August 23, 2011 9:43 AM
> To: 'Bev Bafus'; 'Moscow Vision 2020'
> Subject: RE: [Vision2020] Frontier DSL
>
>
>
> Hi Bev,
>
>
>
> We use Frontier DSL & have been having some . . . issues recently.
>
>
>
> Most commonly, we're having periodic issues of a day or two of really 
> slow speeds (as in 0.46 Mb/s download speeds, which is a far cry from 
> the 3.0 we should be getting - so far today, we've been hovering around
1.83 Mb/s).
> Very annoying.  We know the lines in our neighborhood are pure crap - 
> for a while, Verizon & then Frontier was having to come out pretty 
> much monthly to splice or whatever wires on the main trunk line 
> somewhere a few blocks from our house - that went on for years.  The 
> last time seems to have fixed the phone line static problems, but it's 
> been since then that we've noticed DSL speed slowing to a crawl
periodically.
>
>
>
> What do you mean it's shutting off around 8 PM?  Are you losing your 
> connection?  If so, we've be having an issue for the last couple of 
> weeks where our we lose our connection every dang day between 12-1 PM 
> for several minutes.  I was thinking that's when the modem was 
> contacting the mothership to reauthorize/get a new IP addy, but 
> according to Frontier, the connection shouldn't be dropped when that 
> happens.  They looked at the 8 hour log
> (IIRC) for our modem & there are errors, so the thinking is that our 
> modem is going out.
>
>
>
> Did you get the flyer in their bill about the new modem?
>
>
>
>
>
> Saundra Lund
>
> Moscow, ID
>
>
>
> The only thing necessary for the triumph of evil is for good people to 
> do nothing.
>
> ~ Edmund Burke
>
>
>
>
>
> From: vision2020-bounces at moscow.com 
> [mailto:vision2020-bounces at moscow.com]
> On Behalf Of Bev Bafus
> Sent: Tuesday, August 23, 2011 6:24 AM
> To: 'Moscow Vision 2020'
> Subject: [Vision2020] Frontier DSL
>
>
>
> Anyone else in Moscow using Frontier DSL?
>
>
>
> And have you noticed it shutting off at 8 p.m. every night for the 
> last week or two?
>
>
>
> We can't get any help from Frontier...
>
>
>
> Bev
>
>
>
>