[Vision2020] This Isn't Hate Speech, Either

[Paul Rumelhart]

Jobs like that are outsourced to India and Jamaica and wherever because 
it's cheap labor.  No other reason.  Their customers don't like it, the 
customer service staff in this country don't like it, the programmers 
don't like it - but they get to shave a few pennies off their budgets.  
Such a move can make a middle-manager look competent in upper 
management's eyes.  It's indicative of the fact that the word "service" 
is tending to mean even less than it has in recent years.

It's like the old saying, CREAM,  "Cash Rules Everything Around Me".

Paul

J Ford wrote:

>
> Since I'm on that...why is it that when you call one of those *800 or 
> 888* help numbers you are actually talking to someone in the 
> Philippines or Indochina or even Jamaica?!  Their accent is so strong 
> at times it makes it impossible to get the help needed.  Even Verizon 
> does this.
>
> J  :]
>
> P.S.  Before anyone jumps my case....NO I am NOT, decidedly NOT, 
> against those people working and I totally believe they should be paid 
> a decent wage for their work.  I am just frustrated with people I 
> can't understand when I need to get things fixed.
>